Senior Customer Success Manager
Newcode.aiNew York, NY, US3 days ago
Job type
- Full-time
- Quick Apply
Job description5+ years in Customer Success, Account Management in LegalTech A degree in law is a plus Proven track record of driving retention, expansion, and satisfaction in enterprise accounts Deep comfort working with legal, compliance, or highly technical clients; ability to quickly learn new domains if needed Experience facilitating workshops, onboarding, project management, and strategic account planning for customers Strong data-driven mindset : able to interpret usage analytics and outcome metrics to guide engagement and prioritization High EQ and comfortable navigating C-level conversations and working with stakeholders across teams Exceptional organizational, prioritization, and communication skills (written, verbal, interpersonal) with fluency in English. Conversational Norwegian or Swedish, as well as additional languages, is a plus. Proactive person; you reach out, spot and go for opportunities An itch to solve problems and a creative drive Reliable and trustworthy Co-creative; you excel in fast-paced environments and enjoy building anything from relationships to processes Experience with AI / Legal Tech systems and tools and a genuine curiosity about new technologies and their potential impact Growth mindset Team player mentoring others and contributing to a culture of inclusion and excellence Culture of excellence and trust : We reward initiative, respect, integrity, and teamwork. Work with talented peers in a collaborative, high-energy team Shape both product and culture as we grow Leadership and impact : Take ownership and drive outcomes from the start of your journey. Global, inclusive team : Collaborate across borders and backgrounds.
Who are we?
At Newcode.ai , we’re transforming how organizations harness AI in the real world. As a part of our collaborative, high-growth team, you’ll have the rare opportunity to work side-by-side with visionary founders at the cutting edge of AI and innovation.
We foster a culture of trust, inclusivity, and excellence. If you thrive in dynamic settings, a high-paced work envrionment, and want to be immersed in the world of AI and startups, Newcode.ai is the place for you.
Role Overview
As a Senior Customer Success Manager at Newcode.ai, you’ll empower our partners and customers to fully leverage cutting-edge AI solutions that drive operational excellence. You’ll serve as a strategic partner, guiding customers from onboarding through adoption, expansion, and sustained value realization, while acting as an internal advocate for customer needs and AI-driven product development.
Core Responsibilities
- Ownership of Customer Journey
- Onboard, continuously train and create success plans for customers
- Retention, Expansion, & Renewal
- Own renewals and expansion discussions, proactively identifying opportunities for growth within existing accounts
- Strategic Enablement & Adoption
- Identify and implement use cases that align with customer goals
- Drive measurable adoption
- Customer Impact
- Advocate for customer needs and follow through on feedback
- Identify and create market opportunities
- Leader & Mentorship
- Build the team and meaning of customers success
- Shape a culture of accountability and excellence
Requirements
Experience & Qualifications
Who you are
Benefits
Why You’ll Love Working with Us
Ready to shape what’s next? Apply today and join us in building a smarter, more efficient world powered by AI.
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Senior Customer Manager • New York, NY, US
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