Senior Manager, Transformation
As a Senior Manager, Program Management and Transformation you will spearhead strategic automation and AI implementation efforts, driving measurable process optimization across multiple teams. You'll be our operational efficiency expert, conducting rigorous analysis, developing process innovations, and partnering with cross-functional stakeholders to enable scalable growth through technology. This position reports directly to the Senior Director of Operational Excellence and Transformation and serves as a catalyst for operational advancement in our AI-forward environment.
We work Flexible First. This role can be performed remotely anywhere within the United States. We'd love for you to join us!
Process Transformation & Automation
- Lead complex automation and AI initiatives that enhance operational performance and reduce manual intervention
- Manage the transitions of multiple operational processes to streamlined automated systems that leverage AI
- Champion the adoption of automation and AI technologies across operational processes
- Identify opportunities to eliminate inefficiencies, redundancies, and unnecessary manual steps
Technology Implementation
Lead efforts to implement new technologies and platforms that improve operational efficiency and qualityLeverage Marqeta's expanding AI capabilities to develop innovative solutions for operational challengesPartner with key stakeholders to design technical solutions that enable scalable growthProgram Management
Establish metrics and KPIs to measure program effectiveness and communicate outcomes to executive leadershipCreate and standardize program documentation, reporting templates, and decision-making frameworksDevelop change management strategies that address cultural, process, and organizational impactsImplement structured frameworks that proactively identify timelines and dependenciesGuide teams through transformational change with effective change management methodologiesWhat We're Looking For
Bachelor's degree in Business, Engineering, Operations, or related field8+ years of experience in program / project management, business transformation, or operations excellence5+ years of experience leading cross-functional strategic initiatives in complex organizationsStrong experience in automating manual processes and deploying AI technologiesProven project management experience using agile methodologiesLean Six Sigma Green Belt certificationExperience working with global teams across multiple time zones and cultural contextsDemonstrated track record working with vendors to improve operationsExpertise in program governance frameworks, change management methodologies, and process improvement techniquesHistory of successfully delivering high-impact, large-scale transformation programs with measurable outcomesExperience managing and influencing stakeholders across multiple organizational levels, including executive leadershipAbility to thrive in a high-growth environment and manage through ambiguityNice-To-Haves
Master of Business AdministrationLean Six Sigma Black Belt certificationExperience with digital transformation initiativesKnowledge of data visualization tools and techniquesExperience with Agile methodologiesCompensation and Benefits
Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States :
National : A baseline tier that applies to most of the geographic territory of the United States.Premium : Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WAPremium Plus : A tier for the most expensive working areas, like the San Francisco Bay area and New York City.Visit this page or consult with a Recruiter to determine which tier would be applicable to you.
When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is :
National : $143,700 - $179,600Premium : $155,500 - $194,400Premium Plus : $169,000- $211,300We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.
Along with monetary compensation, Marqeta offers :
Multiple health insurance optionsFlexible time off take what you needRetirement savings program with company contribution and after tax contributionsEquity in a publicly-traded company and an Employee Stock Purchase ProgramFamily-forming benefits, fertility support, and up to 20 weeks of Parental LeaveFree therapy sessions, financial and professional coaching, and legal adviceMonthly stipend to support our remote work modelAnnual "development dollars" to support our people growth and development