Dealer Support Representative

Summary West Creek Financial is a consumer finance company that partners with retailers across the country to provide our customers with a superior financing experience.

We were founded with the aim of reinventing retail finance for our customers. Our founders are former executives at a leading financial institution with deep experience in retail lending and high growth businesses.

We are in search of a Dealer Support Representative to assist in providing exceptional support to our growing dealer network.

This employee would have the unique opportunity to grow alongside the company and help shape the future direction. This associate would help manage all existing dealer relationships through daily inbound and outbound, proactive contact.

This individual will be the point of contact for the dealer, and a key contributor to client satisfaction. The individual would be responsible for addressing any questions regarding accounts or applications with timely and accurate information and would be responsible for building deep relationships with our dealers and retail partners.

We are looking for someone with strong Customer Service experience and sound judgement, as well as someone who is trustworthy and able to work quickly, efficiently, and independently.

We are looking for a flexible candidate that is ready to begin with a rapidly growing Company.

Duties and Responsibilities

• Handles inbound calls from retailers to assist in lease application processing, reapplication procedures, lease limit increase requests, etc.
• Proactively monitors inbound applications and outbound (to contact dealers) for irregularities and reversal possibilities and contact dealers when appropriate
• Conducts back office processes such as funding and report generation to ensure a high-quality dealer experience
• Provides early account management activities by proactively contacting new dealers to ensure West Creek is the LTO provider of choice
• Ongoing relationship management with stores

Skills / Qualifications

• Someone who is proactive, trustworthy, analytical, and accountable
• Bachelors degree or HS Diploma
• Excellent verbal communication skills
• Proficiency with the Microsoft Office Suite (Excel / Word)
• Candidate must be able to work independently, unsupervised and efficiently
• Desire to work in a fast-paced, dynamic entrepreneurial environment
23 days ago