Support Analyst
Come join us! WellSky is seeking a Support Analyst to join the Client Experience team. In this role you will be responsible for providing both procedural and technical support related to the clinical, billing, and training aspects of our software application.
Our goal is to ensure that our clients feel supported and can focus on providing care to the populations they serve.
You will be responsible for the following :
- Support user-facing applications in a fast-paced environment
- Provide superior client service and ensuring outstanding quality
- Troubleshoot and document software operations
- Complete thorough documentation of issues
- Ensure the required response and resolution times are met
- Collaborate with and support other team members
Required Qualifications :
- Bachelor's degree in a related field or equivalent experience
- Relevant exposure in customer service
- Proficiency with MS Office and Windows OS
- Experience with cross-functional collaboration
- A strong desire for learning and professional growth
- Must be able to work a shift between the hours of 7am-7pm CST
Preferred Qualifications :
- 1+ year(s) of technical support
- 1+ year(s) of customer service
LI-GG1
LI-Hybrid
Additional job expectations applicable to this position include :
- Willingness to work additional or irregular hours as needed
- Working in accordance with corporate and organizational security policies and procedures
- Performing other responsibilities as assigned
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky :
- Excellent medical, dental, and vision benefits
- Mental health benefits through TelaDoc
- Prescription drug coverage
- Generous paid time off, plus 13 paid holidays
- Paid parental leave
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year
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