Assistant General Manager
Position Description
We are seeking a highly motivated and sales driven leader to take on the role as Assistant General Manager to join our team! This is a great position for someone who loves sales and is passionate helping our members achieve their health and wellness goals.
This role involves spending time working at a designated club to improve sales, overall processes and develop and lead a team of leaders to do the same.
Candidates must have great people skills, willingness to learn and a strong desire to help others achieve optimal results.
An ideal candidate must have a passion for fitness, demonstrate a drive for success, and a history of commitment, delivering results and motivating clients.
Departments : Operations and Sales
Position Purpose : Create connections with prospective members, help them become members, and engage with them during the follow up process to ensure their success.
Take ownership of the member experience and business objectives on weekends in preparation for managing their own club.
Core Purpose : To create loyal, lifelong fans and exercise practitioners.
Other Responsibilities :
1. Deliver great customer service
2. Club cleanliness
3. Building and equipment maintenance and safety
4. Overall operations of club
5. Payroll Budget
Accountabilities :
1. Responsible in absence of club's General Manager (majority of shifts being the weekends)
2. Achieve all daily targets for AGM shifts when GM is not present (Fridays, Saturdays & Sundays)
3. Membership Sales (Club and Individual - including services, products, programs)
4. Membership Billing
5. Club Staffing
6. Customer Service (friendly, clean, helpful, problem resolution)
7. Fitness Sales Pipeline
8. Information Hub (product knowledge, programs, events etc.)
Requirements for Success :
- Fight hard to win.
- Lead by example.
- Takes ownership of results.
- Adapts well and quickly to various situations.
- Communicates well with members and teammates with a customer service mentality.
- Team player and be willing to jump into any task and get it done.
- Possess strong mathematical, analytical and sales skills.
- Must be extremely organized.
- Able to work independently, multi-task in a fast pace and demanding work environment.
- Strong attention to detail while producing accurate and high quality work.
- Available to work weekdays, weekends, holidays, mornings, early-mornings, afternoons, evenings and late-night shifts.
- Comfortable with a computer / technology, ability to quickly shift focus and good at math.
- Professional and friendly phone etiquette.
Other Requirements :
- Must successfully pass Background Check.
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