Process manager Jobs in Mesa, AZ

PEX Manager

Cognizant is a large IT Consulting Firm that leverages modern technologies to transform a variety of business operations. We recently launched 2 Contact Centers in Mesa, AZ and Plano, TX, and we are seeking a PEX Manager to help streamline and enhance our operation. Please note that this role is fully onsite in Mesa, AZ. Only local candidates will be considered.

Role Responsibilities

• Ensure process assessments leverage processes through deep-dive and diagnostic knowledge
• Actively contribute to change implementation initiatives on the floor
• Report issues related to problems/opportunities to transformation leaders
• Understand DMAIC & Lean methodology and the associated templates and roles and responsibilities
• Propose and elicit innovative digital solutions through discussions with team members by cascading information on Process Changes
• Application of knowledge about Intelligent process automation (IPA) and its applicability in real world use cases
• Understand and articulate problems/issues in a timely and accurate manner from the delivery/operations teams
• Prepare business cases, project charters, Business Requirement Documents, (BRD) and use cases
• Participate in exploring solutions for problems and process bottlenecks
• Play a pivotal role in executing transformation governance model to build the continuous improvement culture
• Deliver client presentations, business development and presales support for continuous improvement and innovation
• Identify potential risk in the existing process. Manage a centralized risk register for the aligned process with mitigation and control plans

Desired Skills & Experience

• Must be certified Black Belt from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology
• Must have experience in a relevant domain & reputed KPO is preferred.
• Must have 6-8 years of work experience with minimum 4 years of relevant experience
• Must have excellent analytical, presentation & communication skill Should be a self-starter
• Good knowledge around cross functional Process Map, FMEA, risk register, value stream mapping (VSM) & kaizen identification

Salary and Other Compensation: The annual salary for this position is between $100,000 - $140,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Things to know before you apply

• Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
• Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
• AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
• Open position: Unless otherwise stated, this job posting is for an open position on our team.
• Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.
• Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.