Customer Service Representative

Job Description : Overview :

Overview :

As a Customer Service Representative you will interact with customers to provide and process information in response to orders, inquiries, concerns and requests about products and services.

Currently, we are hiring for weekend shift and 2nd shift positions.

• The 2nd shift position is 2PM-10PM
• The weekend shift position is 9AM-5PM and includes 2 consecutive days off, during the week

An example schedule for the weekend shift is below :

Monday - 9AM-5PM

Tuesday - Off

Wednesday - Off

Thursday - 9AM-5PM

Friday - 9AM-5PM

Saturday - 9AM-5PM

Sunday - 9AM-5PM

Until further notice :

• Minimum wage $21 / hr
• Additional 10% premium for 2nd Shift and additional 5% premium for 3rd Shift
• Rogue Team Members eligible to receive Quarterly Bonus

About Rogue Fitness :

• Rogue Fitness is the leading manufacturer of strength and conditioning equipment, including barbells, power racks, sleds, and accessories
• Founded in a garage in 2006, the company has grown to 800+ team members at its 600,000 sq. ft. headquarters near downtown Columbus, Ohio
• Rogue is the official equipment supplier of the CrossFit Games, USA Weightlifting, the Arnold Strongman Classic, and the World's Strongest Man competition
• The company remains dedicated to serving the needs of serious athletes at every level, from the garage to the arena
• Read more about The Rogue Way

Our Values :

• We work until it's done
• Everyone puts their boots on the same way
• High Speed, Low Drag

Responsibilities :

• Process orders, forms, applications and requests
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Manage customers' accounts
• Record details of actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions

Qualifications :

• High school diploma or GED required
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to type
• Communication skills - verbal and written
• Problem analysis and problem-solving
• Attention to detail and accuracy

Benefits :

• Healthcare : Rogue offers competitive medical, dental and vision coverage options through Anthem Blue Cross Blue Shield for Rogue team members and their eligible family members, including domestic partners
• Financial Protection : Life insurance, AD&D insurance, short-term disability, long-term disability and workers' compensation are offered for eligible team members
• Compensation : We like to reward Rogue team members for their hard work and commitment to our company. Rogue has a competitive pay structure that offers team members room to grow.

We conduct annual compensation reviews to ensure Rogue team members are receiving compensation commensurate with their performance

• Bonus & Retirement : Team members are eligible to earn a Performance Compensation Bonus each quarter. In addition, Rogue offers 401(k) with matching company contributions and Profit Sharing
• Parental Leave : Parental Leave is available to new Mothers and Fathers to help assist team members welcome a new child to their family.

Rogue offers up to 12 weeks of paid leave to parents to enjoy with their newest addition to the family. This is available to all team members with the length of leave determined by years of service, the team member's role and whether they are the birth or non-birth parent

Vacations & Holidays : Everyone needs some time off from work to take care of personal business, enjoy a well-earned vacation, or just unwind from the demands of everyday life.

At Rogue, we offer Paid Time Off benefits in addition to paid company holidays

Work Attire Program : Rogue Fitness recognizes the importance of helping all team members acquire the proper apparel and equipment to create a safe workplace.

We provide Rogue apparel, uniforms, and personal protective equipment to all Rogue team members working in our facilities at no cost.

Additional reimbursements are in place for work boots and prescription safety glasses

Rogue Team Member Perks : Merchandise Discounts, Employee Gym Membership, Exclusive Access to Special Events, Professional Development Programs and more

By applying to Rogue, regardless of the platform you choose to use, you are agreeing to Rogue's preferred methods of communication (i.

e. text message). Submitting an application, through whatever online forum is ultimately used, constitutes a knowing and voluntary agreement to send and receive text messages during the recruitment process.

Rogue Fitness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.