Customer Operations Representative

Customer Operations Rep

Salary : $87,182 - $116,242

Relocation : No

Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 143,000 miles of transmission and distribution lines in Texas.

Key Roles & Responsibilities

• Help handle sensitive issues for one-time customer outages
• Foster effective relationships throughout the SMB communities to ensure that issues (i.e., Customers, Communities, Oncor, etc.) are part of a balanced operating environment and deliver a broader level of customer service
• Proactively seek support from higher-level LC&I resources to ensure customer needs are met
• Proactively communicate with an assigned group of small, medium business customers during system events and coordinate with internal partners to bring attention to critical public safety issues during these events
• Initiate and maintain effective internal relationships and proactively communicate in order to achieve a high level of customer satisfaction as well as Oncor business objectives
• Ask questions and display a strong desire to learn
• Lead processes and projects as assigned, with a high degree of independence and quality
• Gain trust through consistent delivery of work
• Consistently seek to add value
• Display a self-motivated, results-oriented approach with a passion to deliver above-par results
• Fulfill other duties as assigned

Skills

Education and Experience

Measures of Success

Benefits

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

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