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B2B Customer Support Representative

B2B Customer Support Representative

Scale ArmyChicago, IL, US
1 day ago
Job type
  • Full-time
Job description

B2B Customer Support Professional

Our client, a leading organization in the education and training industry, is seeking a motivated and detail-oriented B2B Customer Support professional to join their growing team. This role will play a crucial part in managing customer support operations behind the scenes, handling user management, order processing, data entry, and inbox monitoring. The ideal candidate is organized, proactive, and comfortable working across multiple platforms to ensure seamless processes and exceptional client communication.

Location : Fully-Remote (Work from Home), 9 AM 5 PM EST

Key Responsibilities

Customer Support Inbox Management

  • Monitor and triage the customer support inbox, ensuring timely responses to inbound requests.
  • Process orders and transactions efficiently while maintaining accuracy and organization.

Data Entry & User Management

  • Perform accurate data entry, including setting up new users and updating existing customer details.
  • Maintain up-to-date templates and ensure all information is correctly recorded for smooth fulfillment.

    • Cross-Brand Support

  • Support multiple brands within the organization, ensuring alignment and consistency across customer support operations.

    • Ticket Management

  • Use Zendesk and similar tools to manage tickets, track progress, and ensure all customer inquiries are addressed promptly.

    • Backend Administrative Support

  • Assist with backend processes such as organizing templates, distributing materials, and managing incoming requests to enhance operational efficiency.

    • Qualifications

    Experience

  • 5+ years of experience in customer support, preferably in a B2B environment.
  • Previous experience using ticket management systems (such as Zendesk) is highly valued.
  • Background in client-facing roles, handling customer inquiries and service-related communications.

    • Skills

  • Excellent written and verbal communication skills in English, with a professional and empathetic tone.
  • Advanced Excel proficiency, including pivot tables and data manipulation functions.
  • Strong organizational and time management abilities, with attention to detail and accuracy.
  • Tech-savvy and comfortable learning new platforms quickly (training provided).
  • Analytical mindset with strong problem-solving and critical-thinking skills.
  • Eager to learn, adaptable, and proactive in improving systems and workflows.

    • What Success Looks Like

  • Efficient Inbox Management : Customer requests are handled promptly and accurately.
  • Smooth Administrative Operations : Data and user management processes run seamlessly.
  • Cross-Brand Collaboration : Support efforts are aligned across all company brands.
  • Professional Growth : The role evolves into a broader strategic or account management path over time.

    • Opportunity

    This is an exciting opportunity for a B2B Customer Support professional to take ownership of key operational processes and play a vital role in ensuring client satisfaction. If you are detail-oriented, proactive, and ready to grow within a collaborative environment, this position offers a clear path toward professional development and long-term success. Apply now!

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    Customer Support Representative • Chicago, IL, US

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