Senior Director, Field Operations Enablement

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Joining The American Red Cross is like nothing else its as much something you feel as something you do. You become a vital part of the worlds largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, youll have mentors who empower your growth along a purposeful career path. You align your lifes work with an ongoing mission thats bigger than all of us. As you care for others, youre cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Senior Director, Field Operations Enablement

The Senior Director, Field Operations Enablement provides program leadership for the field operations enablement program. The senior director is responsible for the development and implementation of strategies to support excellence in field operations, including facilities management, fleet management, safety and compliance, security, and budgeting and expense management.

Key Responsibilities :

• Strategic Focus : Defines field operations strategies and provides strategic insight and input to the VP of Sustainability & Business Operations and the Chief Sustainability and Business Operations Officer.
• Develops business cases and ROI analyses for program investments, including staffing, platforms and enhancements, training initiatives, and / or process redesigns.
• Develops and manages budgets for field operations programs, ensuring effective resource allocation and cost control.
• Program Development : Builds multi-year roadmaps for operational capability development that anticipate future business needs and industry trends.
• Develops and maintains standard operating procedures (SOPs) that align with operational efficiency targets and organizational sustainability goals.
• Creates scalable processes and systems that support the growth and effectiveness of field operations teams.
• Leads the design and implementation of comprehensive training programs for fleet and facilities management teams, ensuring consistent standards across all field operations.
• Operational Excellence & Enablement : Creates data-driven insights and recommendations that inform strategic decisions about resource allocation and operational priorities.
• Establishes performance metrics and KPIs to measure field operations effectiveness and identify improvement opportunities.
• Cross-Functional Collaboration : Partners with stakeholders at all organizational levels to facilitate consistent two-way communication about and engagement around field operations programs and activities.
• Gathers feedback from field teams and line of service stakeholders to continuously refine processes, tools, and training programs.
• Continuous Improvement & Innovation : Leads process improvement initiatives that enhance service delivery, increase efficiency and reduce costs.
• Champions innovation by piloting new approaches, technologies, or methodologies that could improve performance and efficiency.
• Leads organizational change initiatives and manages projects to rollout new systems, processes, or organizational changes to field operations teams.

What You Need To Succeed : Education : Bachelors degree required. Masters degree desirable.

Experience : Minimum 10 years of related experience or equivalent combination of education and related experience required.

Management Experience : 7 years of management experience.

Skills & Abilities : Excellent verbal and written communication skills with the ability to think critically and strategically required.

Travel : Travel may be required 10-20%. Physical Requirements : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and / or move up to 15 pounds and occasionally lift and / or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

Benefits For You : As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes :

The salary range for this position is : $130,464 - $144,960

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role.

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.