Talent.com
Automatic Data Processing
Client Support Specialist Dec 2024 / May 2025 GradsAutomatic Data Processing • Louisville, KY, US
Client Support Specialist Dec 2024 / May 2025 Grads

Client Support Specialist Dec 2024 / May 2025 Grads

Automatic Data Processing • Louisville, KY, US
30+ days ago
Job type
  • Full-time
Job description

ADP Client Service Specialist

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

Position Summary

Client Service Specialist is responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Specialist is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Specialist ensures the delivery of optimal service, client satisfaction and client retention.

Responsibilities

  • Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. Working knowledge of 401k, call center, relationship management or similar experience
  • Shows knowledge of Testing, how systems relate, resolves general POC questions, understands work flow, above average call handling, payroll feeds, progressing technically, escalates issues appropriately, sends issues to resolution appropriately. Applies strategies where appropriate to clients for plan enhancements, additional business and overall retention and discusses these benefits with the client. Maintain a basic understanding of the types of investments in each retirement plan and be a conduit for client questions.
  • Proactively discuss products and services, and plan design with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.
  • Schedules Education Program for participant education workshops with the plan sponsor. Request employee education workshops and literature. Schedules CGT training for PAs.
  • Communicate compliance testing results and recommend options to improve results (if necessary). Monitor plan documents for adherence to applicable rules and regulations.
  • Assist clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.
  • Proactively initiates conversations with clients related to compliance testing, training and plan design. Actively looks at client criteria for plan reviews, and proactively contacts client to discuss option to increase retention and client loyalty. Meets with internal business partners to coordinate proactive contacts with new clients to initiate seamless transition into service organization. Organizes follow up as necessary on key proactive initiatives to ensure that client expectations are met and deliverables to the client are achieved. Provides feedback to management on results of proactive key initiatives and offers suggestions for further development.

Qualifications Required

  • Bachelor's Degree, December 2024 or May 2025 Grads preferred
  • At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience
  • You can work overtime hours during peak seasons.
Create a job alert for this search

Client Support Specialist Dec 2024 / May 2025 Grads • Louisville, KY, US

Similar jobs

Licensed Mental Health Therapist (LPCC/LCSW/LMFT)

LifeStance HealthScottsburg, IN, US
Full-time

At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better.Our mission is to help people lead healthier, more fulfilling lives... Show more

 • Promoted

Work from Home - Online Product Support (Entry Level)

GLOCPAShepherdsville, Kentucky
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Client Solutions Manager

Slice Merchant ServicesScottsburg, IN, US
Full-time

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions... Show more

 • Promoted

Direct Support Professional

Help at HomeNew Albany, IN, United States
Full-time

Join Help at Home and make a real difference in your community!.High school grad looking to start a meaningful career.College student needing to work around your class schedule.Have availability ev... Show more

 • Promoted

Contractor: Remote Client Support

Summit ConnectionsLouisville, KY, United States
Remote
Full-time

Job DescriptionPlease read over before applying.We are onboarding independent customer service contractors to support customer care programs for nationally recognized brands.This opportunity is bes... Show more

 • Promoted

Earn $60K–$160K While Helping a Family Grow

Roots SurrogacyLebanon Junction, KY, US
Full-time

Looking for a meaningful way to earn significant income while doing something truly impactful?.Surrogacy with Roots offers one of the most supported and well-compensated journeys available.Base com... Show more

 • Promoted

APP Hospitalist Float Opportunity w/ UofL Health, Louisville, KY

U of L PhysiciansShepherdsville, KY, US
Full-time

The Advanced Practice Registered Nurse (APRN) provides assessment, management and outcome evaluation for patients in inpatient and outpatient settings.The APRN serves as a resource to educate patie... Show more

 • Promoted

Patient Advocate Specialist

FirstsourceLouisville, KY, US
Full-time

Hours: Monday-Friday 9:30am - 6pm EST.Pay Range: $14 - $19 hourly, D.The goal of the Patient Advocate Specialist is to successfully resolve account balances for medical services provided by multipl... Show more

 • Promoted

Support Specialist - Tier 1 (Remote)

PATTERSON TECHNOLOGY CENTERLouisville, KY, United States
Remote
Full-time +2

Job DescriptionJob SummaryThe Support Specialist - Tier I properly responds to incoming customer requests, via phone, email, and / or chat session, to ensure the customer's questions are answered i... Show more

 • Promoted

Client Service Associate - Italy

Fisher InvestmentsNorwood, Kentucky, United States
Full-time

The Opportunity: As an Italian Client Service Associate, you will be a part of an energetic environment managing daily tasks at one of the world's preeminent private money managers.You are encourag... Show more

 • Promoted

Client Specialist

BairdLouisville, KY, United States
Full-time

As a Client Specialist at Baird, you'll play a pivotal role in delivering outstanding client service and operational support to one or more Financial Advisors.Your work will directly contribute to ... Show more

 • Promoted

Remote Client Support Representative

CrossborderswithalexLouisville, Kentucky, United States
Remote
Full-time
Quick Apply

We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey.In this fully remote role, you will serve as a key point of contact for travelers, p... Show more

Market Clinical Director

ChenMedHenryville, IN, US
Full-time

We’re changing lives every day.For both our patients and our team members.Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with ... Show more

 • Promoted

Customs and Border Protection Officer (CBPO) - Entry Level New Hire Sign-On and Retention Incentives

U.S. Customs and Border ProtectionAustin, IN, US
Full-time

Customs and Border Protection Officer (CBPO) .Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of... Show more

 • Promoted

Sr Application Support Analyst

BrightSpring Health ServicesLouisville, KY, US
Full-time

Sr Application Support Analyst.The Senior Application Support Analyst provides advanced front-end application support and technical support for PharMerica's third-party pharmacy and document manage... Show more

 • Promoted

Clinical Services Inpatient Therapist - Adults

Universal Health Services, Inc.Louisville, KY, US
Full-time

Clinical Services Therapist - Inpatient Adult Unit.The Brook - Dupont is a 88-bed hospital offering a full continuum of inpatient, partial hospitalization and outpatient services for adults and sen... Show more

 • Promoted

Specialist I Financial Aid Services

Presbyterian Church USALouisville, KY, United States
Temporary

Administrative Support For Financial Aid For Service Initiatives.The national offices of the Presbyterian Church (U.Louisville Kentucky, serve with mid-councils, congregations, worshipping communit... Show more

 • Promoted

Part Time Work From Home Focus Group Panelist. Help Desk Support Experience Not Required

Apex Focus Group LLCShepherdsville, Kentucky, United States
Remote
Part-time

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your... Show more

 • Promoted

Technical Support Specialist - Weekday Overnight - Government

RelativityLouisville, KY, US
Full-time

The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or network... Show more

 • Promoted

Finance Solution Architect

Tata Consultancy ServicesLouisville, KY, United States
Full-time

Strong understanding of finance and project accounting business processes.Ability to lead requirement workshops, gather business needs, and define functional specs.Knowledge of fit-gap analysis, so... Show more