Meetings Technical Services Specialist

Job Summary :

We are seeking a tech-savvy, customer-focused Meetings Technical Services Specialist to join our Engineering & IT team. In this role, you will provide support in planning and executing the hybrid components of conferences and meetings. You'll leverage your experience in IT and audio-visual production to coordinate with internal teams and external vendors. You will be responsible for providing technical support and hardware maintenance in ICANN conference rooms, on-site during meetings and events, meeting spaces to support a seamless global hybrid work environment.

Key Responsibilities & Duties :

• Support the planning and execution of the hybrid component of meetings and conferences.
• Support assigned tasks for meeting technology projects from concept through completion.
• Stay up to date on emerging meeting technologies and best practices.
• Recommend technical implementations for continuous service improvement.
• Ensure reliable performance and life cycle management of hardware and AV systems that are part of the ICANN Meetings shipment, hybrid meeting kits, and global conference rooms.
• Manage daily operation, tech support, and maintenance for all ICANN office conference room technology.
• Coordinate with contractors and vendors for management of conference rooms and meetings.
• Act as lead Meeting Technical Services (MTS) technician for assigned events and meetings.
• Provide administration and tech support for MTS managed platforms.
• Work within rigid deadlines to produce and support ICANN meetings.
• Make correct decisions in the high-pressure situations presented by live broadcast events.
• Research, identify and implement appropriate Project Management Methodologies, Policies and Procedures.
• Direct the preparation of business cases which clearly identify Project Scope, Objectives, Costs and Benefits.
• Ensure adherence to Project Timelines, Budgets, Methods, Guidelines and Compliance with Applicable Laws and Regulations.
• Direct timely communications of Project Management Policies and Procedures, as necessary.
• Participate in the Development of Company Strategic Business Plans.
• Develop and cultivate strong Business Relationships with End-Users and other Project Stakeholders.
• Work within rigid deadlines to produce and support ICANN meetings.
• Make correct decisions in the high-pressure situations presented by live broadcast events.
• Other duties as assigned or requested.

Required Knowledge, Skills, and Abilities : (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

Education and Experience Requirements :

Language

Working Conditions & Physical Requirements :