Regional Account Manager

Regional Account Manager

Amerita is looking for a high-level admission @type person with exceptional customer service skills.

Using a balance of account management and direct telephone outreach, the primary responsibility of the Regional Account Manager (inside sales) position will be to develop and manage a designated territory with the goal of providing education and care coordination to prescribers for all Amerita products and services.

The Regional Account Manager will support the AZ, CO, and KS sales team by acting as a single point of contact in assisting the prescriber in evaluating referrals and performing care coordination to ensure service level requirements are met. In most cases this responsibility is carried out in coordination with a mirrored outside sales representative. The targeted customers are physicians, NPs, PAs, nursing staff, office managers, administrative and pharmacy staff within prescriber offices settings.

The ideal person to fill this role is quick, accurate and pleasant. Their time will be in front of the computer with multiple monitors responding to new referrals. The candidate needs to be tech savvy. If they have been in Admissions and / or Healthcare, it is a plus. They will be using Aida, Aidin, Epic platforms.

This position is remote (work from home) but to the Phoenix, AZ area.

Schedule : Monday - Friday, 8 : 00am - 5 : 00pm. There is potential for weekend rotation

We Offer : Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts - Supplemental Coverage - Accident, Critical Illness and Hospital Indemnity Insurance - 401(k) Retirement Plan - Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability - Employee Discounts - Tuition Reimbursement - Paid Time Off & Holidays

Responsibilities

Seeks out opportunities for prescriber experience process improvement and collaborates with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals

Achieves designated call expectations for assigned prescribers with a focus on top targets, key influencers, and pipeline leads

Responsible for identifying, ranking, prospecting, and developing key specialty practices and business relationships in neurology, immunology, and GI accounts within targeted regional territory

Assists with sales escalations and communicates routinely with field sales representative partner about details impacting prescriber or patient experience

Supports education and delivery of key messages and product presentations within initiatives (i.e. Selling our Success communication, drug launches, Medicare changes, etc.) designed to ensure territory meets performance requirements

Responsible for forwarding calls pertaining to clinical information and questions (i.e., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists

Documents and meticulously makes notations in each patient's profile and / or CRM regarding every update and aspect of a customer's / physician's care or needs

Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate administrative staff

Obtains and manages prescriber communication preferences

Nurtures and manages prescriber relationships to improve loyalty, and retention

Utilizes RAMConnect Tool to ensure all account prescriptions are processed quickly and efficiently throughout the workflow process

Assists operations staff and prescriber offices with prior authorizations by following up on outstanding issues and assisting with coordination and communication

Ensure that prescription renewal requests are communicated in a timely manner to ensure continuity of care when applicable

Works collaboratively with sales to achieve monthly, quarterly, and annual sales goals

Qualifications

Associate degree or equivalent program from a two-year college or technical school, or certificate program in pharmacy and / or healthcare

Bachelor's Degree desired

2+ years' healthcare or customer service experience preferred. Familiar with specialty providers, clinic, and hospital communities desired

Team player willing to accept and promote organizational goals and function with minimal supervision.

Ability to respond to common inquiries or complaints from customers, employees, or senior management.

Self-motivated and results driven.

Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills.

Maintain HIPAA patient confidentiality.

Familiarity with general pharmacy terminology, brand, and generic names of medications preferred.

Understanding drug reimbursement, Managed Care Medical Specialty and PBM drug benefits.

Exceptional probing and consultative communication skills.

Proficient in data entry, verbal skills, computer skills and the ability to learn the department's software system including CRM.

About our Line of Business

Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider.

ALERT : We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver's license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com.

Job Locations US-AZ-PHOENIX

ID 2025-177062

Line of Business Amerita

Position Type Full-Time