Director of Advising/ Student Success Center

About Baltimore City Community College

Founded in 1947, Baltimore City Community College (BCCC) is comprehensive, urban institution accredited by the Middle States Commission on Higher Education.

The College’s campus is located in West Baltimore and courses are offered throughout the City. With its broad range of degree, certificate, and continuing education programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland.

BCCC serves over 7,500* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement.

The College is proud of the fact that over 50 nations are represented within the student body.

Based on the annual unduplicated credit and non-credit headcount for FY 2023.

Requisition Number : 2024-025

Posting Start Date : 2 / 22 / 2024

City : Baltimore

State : MD

Minimum Education : Masters

Additional Documentation : YES

Compensation : Commensurate with Experience

Director of Advising / Student Success CenterDescription / Job Summary

Reporting to Vice President for Student Affairs, or designee, the Director of Advising / Student Success Center, oversees the operations of a comprehensive student advising center that provides direct support to new, current, and returning students.

The Director will provide direct supervision and integration of student academic advising to include students on academic warning, probation, or suspension.

Through advising case-management, the Director supports student success and recruitment initiatives to include special programs, near completers, and other identified student groups.

By serving on the Student Affairs Leadership Team, the Director ensures that all services align with the mission, vision, values, and strategic direction of the College.

Responsibilities / Duties

• Develops, plans, and implements short- and long-range department goals for the department.
• Oversees the daily operations and functions of the Advising / Student Success Center.
• Hires, trains, and evaluates professional advisors and other support staff members.
• Ensures that all advising staff receive appropriate professional development training.
• Ensures that all students receive quality advising services.
• Directly performs advising for students and handles difficult advising cases as needed.
• Leads and supports special initiatives designed to recruit new and returning students including near-completers , stop-out , and other identified student populations.
• Ensures student engagement tracking for the department.
• Runs regular reports related to advising services and recommends needed changes to the Vice President for Student Affairs
• Works collaboratively with other Enrollment Services to ensure quality advising and onboarding services are provided to students.
• Through division leadership, recommends course and program offerings, policy / process changes to Academic Affairs related to student needs and requests.
• Participates in the Academic Standing process and procedures related to students placed on academic warning, probation, and dismissal.
• Using best practices recommends changes or enhancements needed in the student advising and onboarding process.
• Serves on the Vice President’s Student Affairs Leadership Team.
• Supports the advising services provided by other programs such as the Mayor’s Scholars Program (MSP).
• Develops and implements effective advising case-management services provided to students.
• Participates and leads certain aspects of the New Student Orientation Program.
• Serves on campus workgroups and committees.
• Creates and maintains learning outcomes and assessment strategies related to advising.
• Coordinates and implements workshops and professional development for students, faculty and staff.
• Works with academic deans, associate deans, and program coordinators to provide advising services.
• Oversees the business aspect of the Student Success Center (including budget, schedules etc.).
• Directs hiring, training, and supervision of the Student Success Center staff including conducting annual reviews.
• Responsible for compiling service data, writing reports, and developing and implementing models for service delivery and development of students.
• Performs other duties as assigned.

Required Qualifications

• Master’s degree in education, counseling, higher education management, student personnel, or closely related field.
• Seven (7) years of progressive experience of higher education administration / management in academic advising, retention, or coaching.
• Demonstrated experience leading student persistence and retention initiatives.
• Experience designing and implementing an effective student advising / success model.
• Ability to communicate effectively and respectfully with faculty, staff, students, and external organizations.
• Ability to work independently, balance multiple tasks, work to meet deadlines, and prioritize a complex workload.
• Significant experience utilizing a student information system (Banner, Colleague, PeopleSoft, or similar).
• Strong technical skills (Microsoft Office 365 Suite).
• Active membership and participation in related state and national professional associations such as NASPA, TACRAO, or other related professional organizations.

Preferred Qualifications

• Doctoral degree in education, counseling, higher education management, student personnel, or closely related field.
• Ten (10) years of progressive experience of higher education administration / management in academic advising, retention, or coaching.
• Professional certification in a related area such as Academic Advising, Appreciative Advising, or other area.
• Experience working at a community college.

BCCC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic / civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.

Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Applicants needing accommodation for any part of the application and / or hiring process should request the accommodation from The Office of Human Resources office by contacting us at 410-209-6007.

For more information, view the EEO - Know Your Rights and Pay Transparency Statement .

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