Contact Center Agent

Join Our Call Center Team

Every great customer experience starts with a great conversationand that starts with you. Join our call center team and make a difference with every call.

Essential Duties and Responsibilities :

• Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resource.
• Perform research using available resources as needed to provide required information to callers.
• Identify and escalate more complex issues to the research team.
• Complete necessary administrative work as needed and complete call logs accurately.
• Other projects as assigned by supervisor.

Job Qualifications and Requirements :

Pay Details : $19.00 per hour. Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled. The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable : The California Fair Chance Act, Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, San Francisco Fair Chance Ordinance.