Job Summary
Primary Objective of Position :
Provide turndown services and cleanliness of all guest rooms / suites according to Langham policies, procedures and hotel standards.
Assist in the delivery of guest requests as needed. Provide a professional and courteous demeanor to all guests and clients
Responsibilities and Job Duties :
Provide turndown service to assigned rooms and clean guest rooms as needed
Strip dirty linen, which may require lifting bedspreads weighing a maximum of 40 lbs
Stock carts for supplies as needed
Place specified items in designated locations (turndown amenity / cards, door knob menu, bathrobe with card, bed floor mats, TV remote control)
Set radio to designated station and volume, refresh ice bucket, tray and glasses, close drapes / shutters and set lighting and thermostat to designated levels
Respond quickly and efficiently to all guest requests
Makes up rollaway beds and cribs according to Langham’s Blissful bedding standards
Visually inspect room for cleanliness and appearance
Remove In Room Dining trays / tables / items from room to elevator service landing.
Stock cleaning supply caddies
Practices chemical safety rules and follows procedures for needles and other hazardous materials
Report suspicious persons, activities and hazardous conditions to the Security Department
Requirement .
Experience Required :
Luxury hospitality experience preferred
High School graduate preferred
6 months janitorial / housekeeping experience required
EOE, Including Disability / Veterans
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