Senior System Administrator (T)

Summary of Job Description :

The Senior Systems Administrator is responsible for the administration, support, and maintenance of our crucial enterprise-wide systems (e.g. our Internal Communication system WorkJam, our Inventory Management system CrunchTime NetChef, our ERP system Workday, etc.). Such systems help the company manage business critical domains such as food and beverage costs, workforce management, and ERP; thus, enabling higher productivity and streamlined processes. The Senior Systems Administrator is responsible for becoming an expert in their designated business domains and applications, and support users of all levels at the corporate office and at restaurant locations. This position is a member of the team that is accountable for the successful implementation, rollout, and management of the tools and processes within one or more such business domains.

Job Responsibilities :

• Supports the configuration and administration of enterprise-wide systems (e.g., Workday, CrunchTime NetChef, Legion, etc.) for use at the corporate office and at restaurant locations.
• Documents the standard guide and keeps it up to date as new features are added and Standard Operating Procedures (SOPs) change.
• Plans and executes maintenance for these systems, including, but not limited to regular releases of new features & patches.
• Ensures that the systems remain in sync with other integrated systems. Monitors data related errors and then applies remediation to rapidly fix any issues by acting as a liaison between IS and non-IS departments.
• Maintains / manages reports, screens, and processes for deprecated / updated fields from releases. Maintains / manages expired and scheduled jobs, along with security profiles.
• Monitors and reports on system metrics and KPIs, such as system adoption, product performance, etc.
• Performs product support as needed by responding to and resolving incidents, issues, and tickets regarding the ERP product and related systems and processes.
• May support Product Manager with implementing Product Backlog items and attending Change Control meetings.

How we reward you :

Your background & experience :

Pay Range : P3 : $43.26 - $66.82 / per hour

#LI-Hybrid

Panda Strong since 1983 :

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here :

We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to bloom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex / gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodations.  If there is a reason you believe you require an accommodation, please reach out to our accommodation team vie email at PandaLOA@PandaRG.com.