Customer Service Training Coordinator

Are you passionate about providing exceptional customer service and helping others succeed? If so, we have an exciting opportunity for you to join our team as a Full Time Customer Service Training Coordinator at HME Specialists in Albuquerque, New Mexico.

As a Training Coordinator, you will play a pivotal role in ensuring our customer service team is well-equipped with the knowledge and skills needed to deliver outstanding service to our valued customers.

In this role, you will have the opportunity to develop and implement comprehensive training programs, provide ongoing coaching and support to our customer service representatives, and continuously evaluate and improve our training curriculum.

You will have the chance to be a problem solver and make a significant impact on the overall customer experience. Joining our team means being part of a customer-focused, energetic, and forward-thinking company culture.

We value empathy, professionalism, and a commitment to providing the highest level of service. If you are excited to contribute to a positive and dynamic work environment and have a passion for training and developing others, we encourage you to apply today.

As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, and Paid Time Off.

Let us introduce ourselves

We strive to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care.

Your day to day as a Customer Service Training Coordinator

As a Full Time Customer Service Training Coordinator at HME Specialists, you will have a key role in educating and training new employees in both the Customer Service and Patient Supply departments.

You will work closely with department leadership to identify additional training needs for existing employees and collaborate with them to develop and implement training programs that align with the goals of these departments.

Additionally, you will play an active role in assisting with department training, ensuring that all employees are knowledgeable about existing and new procedures.

As the Training Coordinator, you will have the opportunity to make a significant impact by implementing new training programs as needed, further enhancing the knowledge and skills of our customer service team.

Does this sound like you?

To be successful as a Full Time Customer Service Training Coordinator at HME Specialists, you should possess a range of skills and qualifications.

While prior experience in the medical / DME field is a plus, it is not required. Additionally, having previous training experience will be beneficial in this role.

You must be adaptable and able to tailor training techniques to meet the learning styles of different individuals. As the industry and company evolve, you should be flexible and comfortable with dealing with changes.

It is essential to have excellent communication and interpersonal skills to effectively educate and train employees. Furthermore, attention to detail, organizational skills, and the ability to prioritize tasks are important in managing and implementing training programs.

A strong problem-solving mindset, coupled with the initiative to identify training needs, will contribute to the overall success of the department and company.

If you are motivated, flexible, and have a passion for developing others, we encourage you to apply for this exciting opportunity.

Will you join our team?

If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck!