Research Coordinator I

Overview

The Understanding America Study (UAS) is a nationally representative research platform collecting survey, behavioral, and biometric data. As part of a new initiative, UAS will equip 10,000 participants with Fitbit devices in six months and follow them for 2–3 years. The Research Project Coordinator I will manage the operational backbone of this effort : shipments, device tracking, connection monitoring, participant support, and help desk troubleshooting. This is a fixed-term position with strong emphasis on organization, attention to detail, interpersonal communication, and the ability to manage high-volume, time-sensitive workflows that advance cutting-edge research.

Location : Los Angeles, California. Unit : USC Dana and David Dornsife College of Letters, Arts and Sciences, Center for Economic and Social Research (CESR).

Key Responsibilities

• Project logistics : Coordinate participant onboarding to meet weekly device distribution / activation targets.
• Mailing operations : Verify addresses, generate labels, track shipments, and manage re-ships and returns.
• Inventory tracking : Maintain accurate records of device serial numbers, shipments, and stock; flag discrepancies early.
• Data monitoring : Track device connections, troubleshoot syncing issues, and document resolutions.
• Help desk & troubleshooting : Serve as the first point of contact for participant inquiries; resolve or escalate issues related to devices, syncing, and account setup.
• Participant communication : Send reminders, respond to support inquiries, and log interactions per protocol.
• Documentation & compliance : Develop and maintain standard operating procedures; ensure IRB and privacy compliance.
• Reporting : Deliver weekly progress updates and metrics.
• Team collaboration : Work with researchers, IT staff, and student assistants to keep operations on track.

Minimum Qualifications

Preferred Qualifications

Compensation

Hourly range : The hourly rate range for this position is $28.20 - $35.90. When extending an offer of employment, USC considers factors such as the scope and responsibilities of the position, the candidate's work experience, education / training, key skills, internal peer equity, and applicable laws, contractual stipulations, grant funding, and market considerations.

Application Details

Required documents : Resume and cover letter (may be uploaded as one file). Fixed-term position with hybrid flexibility. Job postings are open for a minimum of five business days; apply promptly as postings may be removed or filled earlier. USC offers comprehensive benefits, including health benefits, retirement plans, tuition benefits, professional development, and campus perks.

Additional Information

Minimum Education : Bachelor's degree; Minimum Experience : 1 year in administrative or research support; Working knowledge of MS Office; strong written and verbal communication; ability to multi-task and work independently or as part of a team.

REQ20167700 | Posted Date : 09 / 18 / 2025

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