Customer Service Manager
Customer Service Manager
Our company is searching for a motivated and experienced customer service manager to lead our customer service department.
Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures and setting customer satisfaction goals.
To qualify for the role, the ideal candidate will have proven experience working in a customer service position. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.
Responsibilities :
- Supervising day-to-day operations in the customer service department.
- Responding to customer service issues in a timely manner.
- Creating effective customer service procedures, policies, and standards.
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Assessing service statistics and preparing detailed reports on your findings.
- Hiring and training new customer service agents.
Requirements :
- Bachelor’s degree in business administration or relevant field.
- A minimum of 5 years of proven experience in a customer service position.
- Proficiency in Microsoft Office and customer service software.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
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