Loss Prevention Agent (Full Time) - Silver Spring
Position Overview :
Salar y : $19.44 / hr
Reporting to the Loss Prevention Manager and Store Manager, the Loss Prevention Agent is the asset protection and safety specialist of our stores;
playing a critical role in delivering on our commitment to be in stock for our guests. The Loss Prevention Agent serves both our internal and external customer by creating a safe work environment and reducing inventory shortages.
Key Responsibilities :
Train store team members on loss prevention and safety policies, procedures and standards : ensure compliance from all store team, notifying store management / Loss Prevention Manager of any violations.
Assist store and loss prevention management with investigations of both internal and external customers.
Patrol the store and post in designated areas as directed by the Loss Prevention Manager
Identify shortage risks and service all customers in accordance with company standards.
Prepare all incident reports for safety, injury, accidents, theft, cash handling, and shortage : reviewing all reports with the Loss Prevention Manager daily.
Identify shortages of inventory, partner with loss prevention management on creating solutions.
Identify safety or loss risks, immediately notifying store and loss prevention management to prevent accidents.
Support loss prevention management with audits and inventory counts.
Ensure full confidentiality at all times.
Assist with special projects, as assigned.
Qualifications
Basic knowledge of computer applications; including Security Software, CCTV equipment, Excel, Word, and PowerPoint
Strong verbal and written communication skills
Knowledgeable of federal, state and local law
Knowledgeable of surveillance / security equipment and installations
Ability to travel to stores within assigned area
Must be able to work for extended periods of standing or walking the sales floor as required
Physical Requirements :
Ability to effectively communicate with customers and store personnel
Ability to calculate figures and amounts such as discounts and percentages
Ability to lift and carry up to 50 lbs.
Ability to stand for long periods of time, read computer terminals, push, pull or move objects of at least 50 lbs.
Ability to effectively maneuver around sales floor and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and climbing.
Schedule Requirements :
Ability to work a flexible schedule that meets the business needs, including nights, evenings and weekends.
Education / Experience :
High School Diploma or G.E.D., Bachelor’s Degree in Criminal Justice or related preferred
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