Telephony Support Analyst
Job# : 2026092
Job Description :
If interested in the opportunity below please email a copy of your resume to [email protected]
Position : Telephony Support Analyst
Location : Pittsburgh, PA
12 Month Contract with Possible Extension
Project Details
- Configure, Troubleshoot and Deploy telephones
- Travel to office adjacent facilities in Pennsylvania for troubleshooting / issue resolution
- Provide remote telephony support for ATI facilities outside Pennsylvania
- Manage service tickets within ServiceNOW
- Schedule / escort 3rd party vendors for Telephony based repairs (e.g. wire breaks, advanced equipment repair, etc)
- Perform and maintain inventory of Telephony equipment and spare parts in performance of job duties
- Shipping / Receiving of relevant Telephony equipment and spare parts
- Adding and updating extensions
- Issue / Troubleshoot PBX and resolution
- Working with carriers to add lines to get setup
- Update configuration, maintenance and service
What are the top 3 MUST HAVE technologies or Required experience with the technologies the position?
- PBX and Avaya support
- Troubleshooting and remediation
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning.
We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.
Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Telephony Support Analyst
Position: Telephony Support Analyst. Provide remote telephony support for ATI facilities outside Pennsylvania. Schedule / escort 3rd party vendors for Telephony based repairs (e. Perform and maintain inventory of Telephony equipment and spare parts in performance of job duties. ...
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