Store Manager (DC)
CatbirdWashington, DC, US3 days ago
Job type
- Full-time
Job descriptionCoach, train, and develop all store staff to ensure our teams are meeting our customer service standards Develops training plans for new employees using company tools and knowledge while monitoring and maintaining existing staff's learning and development Maintains thorough awareness of policies, store operations and product knowledge; informs employees of any product updates, policy changes and other company communication Review and plan business objectives to meet monthly / quarterly sales goals Partner with Area Manager and marketing teams for in store events Supports, encourages, and develops staff to provide the highest level of customer service. Assists sales associates with any customer service challenges or specific customer requests (i.e. dissatisfied customer, returns, damaged merchandise, customer orders) and has the capacity to know when to step in an escalated situation gracefully. 2+ years retail leadership experience required Experience leading a team of 10-25 store employees Ability to prioritize during busy times Flexible in regards to both scheduling and location, must have weekend availability Experienced in creating / managing staff schedules Experienced in using google office suite (Docs, sheets, pages) Jewelry and / or Clienteling experience a plus Looking for someone who understands that customer service is the MOST important thing, more than 50% of the Store Manager's time is spent on the Salesfloor. Someone who is nice, friendly, easy to get along with and has a good measure of common sense. We prioritize our customer's entire store experience we don't work on commission, we simply celebrate making our customers delightfully happy! Healthcare eligibility following 30 days of hire with 75% of the medical premium covered by Catbird. And 25% of the premium covered for children. We also offer dental and vision. 15 vacation days and 7 sick days, plus an extra day off during the month of your birthday 401(k) with profit sharing and safe harbor contribution eligibility after one year of employment. We invest through a portfolio focused on socially responsible funds. Professional Development Stipend : an allotment of $200 / year, plus other workshops and talks throughout the year Paid time off (or double time for stores) on major holidays Open studio hours for studio employees : once a week studio managers stay late so jewelers can work on personal pieces with Catbird tools and machinery, and train with each other on new techniques Parental Leave : we offer 20 weeks of parental leave. 12 weeks are 100% paid. The Catbird Giving Fund : We vote as a company on what organizations to support. At least 1% of all sales, year round, are donated to nonprofits aligned with our core beliefs of equality and helping others. A generous employee discount Pre-taxed commuter benefits to save money on getting to work! A warm, casual work environment where people can really be themselves
Store Manager (DC)
Catbird is looking for an experienced retail Store Manager to join the team in Washington, DC. As Store Manager you are responsible for store sales, people management of the store staff, and developing store processes & procedures to continuously elevate the customer experience, and overall growth of the business.
Store Managers build their team's capabilities to drive strategy and achieve key business results; and ensure all aspects of store operations are engaged, performing, and delivering a personalized, genuine, & memorable customer experience.
About Catbird
In over 21 years in business, Catbird has become an icon, the ultimate destination in New York City for gifts and jewelry. Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection from New York's most exciting designers, including our in-house line of jewelry. The Catbird line is made in our Brooklyn studio, using ethically sourced materials and conflict-free stones. Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing what our neighborhood was famous for. Catbird is a proud member of the CFDA, certified Made in New York, and No Dirty Gold.
The key to our success is remaining true to our values :
- Catbird is more than a jewelry brand. We are a community of customers, employees, and creative partners who have the power to create positive change. Our commitment to being an anti-racist organization is an ongoing one that requires actively championing diversity, inclusion, and equity.
- We believe in making and selling things people will want to keep forever and will bring continuous joy.
- We believe in doing everything we can ourselves.
- We believe in always thinking of the long game and not focusing on a quick profit.
- We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow.
- We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.
Key Responsibilities
Our Ideal Candidate
Perks & Benefits
$70,000 - $82,000 a year
Compensations range for this role is $70,000-82,000 annually, plus quarterly sales bonus opportunity.
Create a job alert for this search
Store Manager • Washington, DC, US
Related jobs
At Swarovski, where innovation meets inspiration, our Store Managers are our ultimate advocates, providing our customers with extraordinary service and an awe-inspiring brand experience.We are sear...Show moreLast updated: 16 hours ago
Patrick Street Frederick Maryland, 21703, +1 (240) 6518991.This position is eligible for a monthly bonus, based on performance goals.
Leads the daily operations of the sales floor at a Retail Store ...Show moreLast updated: 15 hours ago
There's a Place for You at Capital.A career at Capital Electric is more than a job.You're investing in a brighter, more sustainable future together and joining a team that makes a real difference f...Show moreLast updated: 2 days ago
Who We Are • • For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.
Building on our roots as a world-wide Christian church, each year we h...Show moreLast updated: 30+ days ago
Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience and certifications.In addition to your pay...Show moreLast updated: 30+ days ago
Are You Craving A Career With An Industry Leader?.Panda Express is searching for experienced leaders to join our store management team.
Panda is 100% committed to the professional and personal devel...Show moreLast updated: 30+ days ago
Tempur Sealy is committed to improving the sleep of more people, every night, all around the world.As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we k...Show moreLast updated: 30+ days ago
You will create an inspiring shopping experience in which our guests feel empowered to customize their space.As the Store Manager, you will promote the Ballard Designs brand at every guest encounte...Show moreLast updated: 2 days ago
Compensation Starting Pay Range : $19.Hourly The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision.
This role ensures the facility meet...Show moreLast updated: 24 days ago Crafting the World's Finest Coffee.We believe in creating a warm and welcoming space where every cup of coffee sparks connection.
As a coffeehouse leader, you don't just run a businessyou lead a tea...Show moreLast updated: 5 hours ago Crafting the world's finest coffee, one meaningful moment at a time.We believe in creating a warm and welcoming space where every cup of coffee sparks connection.
As an assistant store manager, you ...Show moreLast updated: 17 hours ago There's a Place for You at Capital.A career at Capital Electric is more than a job.You're investing in a brighter, more sustainable future together and joining a team that makes a real difference f...Show moreLast updated: 9 days ago 
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager.This role ens...Show moreLast updated: 30+ days ago Crafting The World's Finest Coffee.We believe in creating a warm and welcoming space where every cup of coffee sparks connection.
As a coffeehouse leader, you don't just run a businessyou lead a tea...Show moreLast updated: 4 days ago 
Georgetown Blvd Sykesville Maryland, 21784, +1 (410) 3192236.This position is eligible for a monthly bonus, based on performance goals.
Leads the daily operations of the sales floor at a Retail Stor...Show moreLast updated: 30+ days ago Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting and forecasting...Show moreLast updated: 17 hours ago 
From humble beginnings, one small bakery in Baltimore has grown to become a staple in our community.Kneads combines H&S's history with the new age of artisan craft, creating a one-of-a-kind brand a...Show moreLast updated: 30+ days ago
Supervises customer service associates and designated hitters.Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.S...Show moreLast updated: 20 days ago
- Promoted
- New!
Retail Store Manager - Full Time - Fair Oaks Mall - Fairfax, VA
SwarovskiFairfax, VA, USFull-time
- Promoted
- New!
Assistant Store Manager
Goodwill of Central & Northern ArizonaFrederick, MD, USFull-time
- Promoted
Cherry Picker - Upper Marlboro, MD
Sonepar USAUpper Marlboro, MD, United StatesFull-time
- Promoted
Store Manager
The Salvation Army InternationalWashington, DC, United StatesFull-time +2
- Promoted
Operations Manager - Returns Center - Upper Marlboro, MD
TargetUpper Marlboro, MD, USFull-time
- Promoted
Store Manager
Panda Restaurant GroupBowie, MD, USFull-time
- Promoted
Store Manager
Tempur SealyTysons, VA, United StatesFull-time
- Promoted
Retail Store Manager
Qurate Retail GroupWest Mclean, VA, USFull-time
- Promoted
Store Manager
Maryland StaffingElkridge, MD, USFull-time
- Promoted
- New!
store manager, Waldorf, MD
Maryland StaffingWaldorf, MD, USFull-time
- Promoted
- New!
assistant store manager, Rockville, MD
Maryland StaffingRockville, MD, USFull-time
- Promoted
Inventory Control Coordinator - Upper Marlboro, MD
Sonepar USAUpper Marlboro, MD, United StatesFull-time
- Promoted
Assistant Store Manager
Extra Space StorageChantilly, VA, USFull-time
- Promoted
store manager-Baltimore, MD
Maryland StaffingBaltimore, MD, USFull-time
- Promoted
Assistant Store Manager
Goodwill Monocacy ValleySykesville, MD, United StatesFull-time
- Promoted
- New!
(USA) Vision Center Manager NL 1
Maryland StaffingSykesville, MD, USFull-time +1
- Promoted
STORE MANAGER- CANTON LOCATION
Kneads Bake ShopBaltimore, MD, USFull-time
- Promoted
Emerging Store Manager
WalgreensManassas, VA, USFull-time