Customer Service Representative

Solomon Page

St Petersburg, FL, United States

Full-time

We are looking for a Customer Service Representative for a top beauty company in St. Petersburg, FL. The Customer Service Representative (CSR) provides comprehensive customer service directly to a diverse group of internal and external customers, including but not limited to salon chain accounts, independent stylist, and sales consultants.

Responsibilities :

Responsible for direct interaction with customer accounts and sales team to perform product inquiries, order entry processing and control.
Research issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure.
Uses strong customer service ability to provide value added services in a timely and accurate manner.

Required Qualifications :

High School diploma or equivalency
Outstanding telephone and interpersonal skills.
Exemplary oral and written communication skills. Must possess good judgment and ability to make independent decisions within department protocols.
Excellent computer skills and proficiency with Microsoft Office
Experience using Salesforce and / or SAP strongly preferred
Minimum 1 year of data entry experience required.
Ability to handle a high volume of calls, inquiries and difficult issues with tact and professionalism.
Must be able to handle multiple tasks at one time with a high attention to detail.
Skilled at suggestive selling and providing alternative solutions to accounts.
Ability to work overtime when required.
Must have long-term authorization to work in the U.S.
Ability to utilize computer, mouse, keyboard for up to 8 hours per day
Ability to report on-site to office at minimum 3 days per week
Ability to sit or stand for up to 8 hours per day
Must be available for later shifts

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries.

The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results.

For more information and additional opportunities, visit : solomonpage.com and connect with us on Facebook , and LinkedIn .

Opportunity Awaits.

28 days ago

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