Senior Customer Service Agent
Senior Customer Service Agent
Branches & Operations Vollzeit Honolulu Komm ins Team Orange, bei uns steht Kundenbegeisterung an erster Stelle
SIXT is looking for a Senior Customer Service Agent to oversee the day-to-day planning and developing of their team members while ensuring that we are providing a first class customer service experience.
As an essential part of the team, they will assist with developing and training their staff. The ideal candidate possesses the following attributes :
- Strong verbal and written communication skills
- Strong organizational skills and the ability to multi-task
- Excellent management skills
- Ability to manage stressful or unusual situations while maintaining good customer service
What you will do :
- Motivate and inspire the team to surpass their customer service potential and quotas
- Coach new agents during the incubation period after training
- Communicate the company’s purpose, core values, and vision to employees
- Meet and exceed departmental objectives, including conversion targets and lead generation
- Constantly aim for development as well as continuous improvement including monitoring, organizing, and coaching the team on a day-to-day basis.
- Facilitate cross functional communication within the company for improved working conditions
- Actively participate in weekly meetings
- Prioritize and meet deadlines from multi-staff members within the department
Paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company.
At Sixt, we pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.
The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require.
Your response to this advertisement may result in your consideration for employment with Sixt Rent a Car, LLC and its subsidiaries.
Offers of employment will be made by Sixt rent a Car, LLC or any of its subsidiaries or brands.
Come join our team!
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