Family Care Partner

Location : CHA Malden Care Center

Work Days : 8 : 30-5PM with variation as needed

Category : Human and Social Services

Department : Malden Family Health Center East

Job Type : Full time

Work Shift : Day

Hours / Week : 40.00

Union Name : Union of Social Workers

Cambridge Health Alliance (CHA) is a leader in Primary Care, supporting a highly diverse population across the Boston metro-north region. Today, CHA serves more than 120,000 primary care patients during more than 300,000 annual visits. Services are available at 13 primary care centers, 3 teen health centers, via telehealth, and through some very special programs, right in patient homes. As a member of CHA Primary Care, you will be part of a dynamic team that values creativity and innovation. You will help deliver care across the entire spectrum of primary care – with internal medicine, family medicine, pediatrics, geriatrics and women’s health services. You will be in a team-based setting, where primary care works hand-in-hand with behavioral health, pharmacy, complex care and multilingual interpreter services. CHA is also a teaching hospital, with several primary care centers hosting CHA’s Harvard Internal Medicine residency and Tufts Family Medicine residency.

The Family Care Partner (FCP) brings a key family perspective to clinical teams providing child and adolescent mental health integrated care (CAMHI), facilitating critical information sharing and care. That two-way process, clarifying communication about symptoms, diagnoses and treatment planning, enhances engagement between parents and clinicians, so that children and youth are more likely to receive needed mental health services.

Responsibilities

• Identify support services for children and families based on the CAMHI team’s evaluation of the child’s needs
• Coordinate resource information, service recommendations and appropriate care through effective communication with the integrated clinical team, family, PCP, school administrators / personnel and external providers
• Attend regular meetings with physicians and other staff at the clinic, to hear their concerns on behalf of families who may have missed an appointment, not connected with a referral or who are otherwise at-risk
• Assist with parent communication during Initial Child Mental Health Consultation visits at Pediatric Clinic, as well as any follow-up episodes; including identification of areas of disagreement or confusion on the part of the family
• Follow-up with identified families at the clinic (or in other community settings as clinically appropriate) at the request of the clinical team, regarding the child’s mental health status or treatment needs
• Track and follow up on referrals to ensure families are connected with services
• Clearly and effectively communicate information to the CAMHI team (and document in the EMR) so that the plan can be clarified or changed to better fit the family’s needs, or other steps taken to improve family engagement
• Utilize a population registry to provide outreach, coordinate care, and systematically review the caseload with clinical team members
• Engage in systematic screening of children and adolescents for mental, behavioral and developmental health conditions, including depression, anxiety, unhealthy alcohol and drug use, using evidence-based screening forms
• Use a variety of educational materials, brief intervention techniques, and community resources to engage patients and support families in coping with mental health symptoms
• Maintain accurate and up-to-date records and standardized data on all patients
• Engage in program development activities as needed
• Identify and report suspected abuse or neglect of minors to DCF
• Other duties as assigned

Requirements

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

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