Talent.com
Area Director, Franchise Performance (MD / DC / VA)

Area Director, Franchise Performance (MD / DC / VA)

Choice Hotels InternationalCleveland, OH, US
1 day ago
Job type
  • Full-time
Job description

Area Director, Franchise Performance

Choice Hotels, one of the world's largest lodging franchisors, has an exciting new opportunity as our Area Director in the Franchise Performance Department. This team is responsible for driving the performance of a diverse portfolio of midscale and upper midscale hotels under the guidance of leaders within the Franchise Performance Department. As a key member of our Franchise Performance Department, you will be instrumental in leading the implementation and activation of strategies and tactics aimed at increasing property level profitability, guest experience, and revenue for a region of franchised hotels.

NOTE : You must reside in the Maryland / Washington, DC / Virginia region.

Are you a hotel operator with a strong drive for success and sense of personal accountability looking to transition to an above-property role? We invite you to apply today for our Area Director, Franchise Performance role and #MakeItYourChoice.

Your Responsibilities

Performance Management

  • Serve as a strategic advisor by conducting property visits and implementing recommended solutions to drive individual and regional hotel performance across financial, guest experience, owner engagement, service execution, and program activation.
  • Ensures owner execution of the midscale operating model, driving brand operating efficiency and profitability, leading to owner-operator satisfaction.
  • Utilize reporting resources to influence and achieve owner adoption and hotel implementation.

Performance Accountability

  • Responsible for the revenue and service performance metrics for the assigned region, driving continuous improvement.
  • Identify and prioritize opportunities to enhance performance at portfolio hotels.
  • Drive revenue at portfolio and hotel levels through consultations, collaborating and aligning with Choice Revenue Management resources.
  • Achieve Guest Experience objectives through the execution of on-site consultations and activation of recommended tactics and strategies.
  • Monitor performance dashboards and conduct follow-up consultations.
  • Resource Utilization

  • Identify hotel challenges and deploy hotel operators to Choice's support systems, aiding in the improvement of hotel operations and profitability through resources like ChoiceU, Centers of Excellence, Owner Relations, and Brand Operations.
  • Collaborate with commercial revenue departments to achieve portfolio revenue growth objectives. Encourage hotel engagement and participation with proprietary revenue generation programs.
  • Consultation Excellence

  • Deliver impactful consultations, employing a suite of tools and resources to provide tailored solutions and foster owner engagement.
  • Apply Trusted Advisor skills and delivery framework to drive owner-operator engagement within the assigned region.
  • Develop proficiencies in interpreting performance data from internal and external sources (CoSTAR, Medallia, Salesforce, Workday, Concur, Tableau, Profitability Benchmarking, Okta, Business Intelligence, AI).
  • Monitor and enhance consultation effectiveness based on RVP feedback, Owner Engagement Index surveys, and hotel stakeholder adoption of recommended action steps.
  • Communication Mastery

  • Maintain clear and consistent communication with stakeholders, documenting interactions and ensuring follow-through on action plans.
  • Administration and Accountability

  • Provide timely and accurate documentation of all business expenses.
  • Maintain effective property and ownership documentation within Choice's contact management system.
  • Support Choice Hotels franchise sales growth and participate in franchise association activities.
  • Seek and share industry and market intelligence and best practices with peers, franchisees, and corporate staff, recognizing trends, threats and opportunities that can benefit franchisees and Choice.
  • Your Experience, Skills & Competencies

  • Bachelor's degree in Hotel Management, Business Management, Marketing, or a relevant field of study required; MBA preferred.
  • At least 15 years of progressive hotel operations experience, with preference within midscale and upper midscale segments.
  • Minimum of 10 years of hotel leadership experience, with preference for those with multi-unit or franchise performance experience.
  • Excellent ability to manage ambiguity combined with an ability to leverage data and create a foundation of data-supported decision making.
  • Excellent analytical and forecasting skills; previous experience with successful hotel budget management and GOP analysis.
  • Flexibility in creating and making changes or re-directing initiatives to continuously improve the strategy and organization, demonstrating adaptability in change management and proficiency in working within a matrix-based organization.
  • Demonstrated ability in analytics, data management, and a proven track record in driving hotel performance.
  • Proficiency in Microsoft Office and strong competencies in time management and project coordination.
  • Exceptional training, consulting, and persuasive communication skills are essential.
  • Regular travel, approximately 70%, is required for this role.
  • Additional duties may include, but are not limited to, participating in special projects, attending conferences, and other tasks as needed to support the organization's objectives.
  • Your Team

    This is an individual contributor role that will report to the Regional Vice President, Franchise Performance. You will have multiple peer teammates and collaborate with cross-functional departments on a regular basis.

    Your Work Location

    As our Area Director, Franchise Performance, you will be a remote-based associate, working from your home office. You will be required to connect virtually with Choice team members and leadership on video via Zoom, with possible periodic travel in-person to our beautiful, state-of-the-art worldwide offices in North Bethesda, MD, Scottsdale, AZ, or St. Louis Park, MN. Frequent nationwide travel will be required 70% of the time to visit trade shows, conventions, franchisees, and other industry events.

    Salary Range

    The salary range for this position is $98,000 to $115,000 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP).

    Pay ranges listed are for this position and are what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

  • PLEASE NOTE : This role is not eligible for sponsorship
  • Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few :

  • Competitive compensation and benefits, including medical, dental, and vision coverage
  • Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
  • Financial benefits for retirement and health savings
  • Employee recognition programs
  • Discounts at Choice hotels worldwide
  • About Choice

    Choice Hotels International, Inc. (NYSE : CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We're the hotel company for those who choose to bet on themselves the striver, the dreamer, the entrepreneur because that's who we are, too.

    At Choice, we are united by the simple belief that tomorrow will be even better than today for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward giving our work at Choice a purpose larger than our business.

    Our corporate office locations :

    North Bethesda, MD Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

    Scottsdale, AZ Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary

    Create a job alert for this search

    Area Director • Cleveland, OH, US

    Related jobs
    • Promoted
    Director Product Management

    Director Product Management

    DexComAkron, OH, US
    Full-time
    Product Manager, Patient App & Digital Experience.Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big d...Show moreLast updated: 3 days ago
    • Promoted
    National Account Director - Oncology GPO

    National Account Director - Oncology GPO

    Syneos Health / inVentiv Health Commercial LLCCleveland, OH, United States
    Full-time
    You're ahead of the curve in market access trends and market dynamics.You have what it takes : a competitive drive coupled with the exceptional ability to communicate the science behind our client's...Show moreLast updated: 1 day ago
    Director of Commercial Excellence North America

    Director of Commercial Excellence North America

    HenkelWestlake, OH, United States
    Full-time
    At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schw...Show moreLast updated: 20 days ago
    Shift Leader

    Shift Leader

    Panda Restaurant GroupAvon, OH, US
    Full-time
    Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,...Show moreLast updated: 30+ days ago
    Shift Leader

    Shift Leader

    LJ Dairy ProductsStrongsville, OH, US
    Full-time
    Quick Apply
    You are applying for a job with a franchisee of the Dairy Queen® system and not American Dairy Queen Corporation or International Dairy Queen, Inc. Franchisees are independent business owners.The fr...Show moreLast updated: 30+ days ago
    • Promoted
    Regional Operations Director (ROD)

    Regional Operations Director (ROD)

    Davita Inc.Middleburg Heights, OH, United States
    Full-time
    Engle Rd, Middleburg Heights, Ohio, 44130-3429, United States of America.We are seeking an inspiring and motivated leader who will lead approximately 10 dialysis centers, 200 teammates and provide ...Show moreLast updated: 30+ days ago
    • Promoted
    Expanding Markets Director

    Expanding Markets Director

    B&W MEGTECAkron, OH, United States
    Full-time
    Job Description - Expanding Markets Director (2500005F).The Director of Expanding Markets is responsible for developing new business in our innovative portfolio strategy in the AI / Data Center space...Show moreLast updated: 22 days ago
    • Promoted
    Enterprise Center Director, Sports Medicine

    Enterprise Center Director, Sports Medicine

    Cleveland Clinic FoundationCleveland, OH, US
    Full-time
    Cleveland Clinic is recruiting an Enterprise Center Director of Sports Medicine, Orthopaedic Surgery.This position will hold a pivotal leadership role within the organization, overseeing clinical o...Show moreLast updated: 4 days ago
    Director of Commercial Excellence North America - Urgently Hiring!

    Director of Commercial Excellence North America - Urgently Hiring!

    HenkelWestlake, OH, United States
    Full-time
    At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schw...Show moreLast updated: 20 days ago
    Director of Commercial Excellence North America - Now Hiring!

    Director of Commercial Excellence North America - Now Hiring!

    HenkelWestlake, OH, United States
    Full-time
    At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schw...Show moreLast updated: 20 days ago
    • Promoted
    Regional Account Director (RAD) | Dallas / Ft. Worth

    Regional Account Director (RAD) | Dallas / Ft. Worth

    Team VelocityAkron, OH, US
    Full-time
    Regional Account Director (RAD).The Regional Account Director (RAD) role is primarily a client-facing field position.RADs provide the highest level of customer service and work closely with automot...Show moreLast updated: 2 days ago
    • Promoted
    Commerce & Customer Director

    Commerce & Customer Director

    The Sherwin-Williams CompanyCleveland, OH, United States
    Full-time
    The Digital Delivery Director identifies and evaluates fundamental issues, providing strategy and direction for a cross-functional team responsible for designing, planning, building and supporting ...Show moreLast updated: 6 days ago
    • Promoted
    Director Regional Sales- South Region

    Director Regional Sales- South Region

    Assessment Technologies Institute (ATI)Cleveland, OH, US
    Full-time
    Director Regional Sales- South Region.We Impact Lives Through Purpose-Driven Work in A People First Culture.Ascend Learning is the connection between a powerful portfolio of brands serving students...Show moreLast updated: 3 days ago
    Training Director

    Training Director

    Chick-fil-A Crocker ParkWestlake, OH, US
    Full-time
    Chick-fil-A Crocker Park is seeking developed leaders to support the business by communicating, training, and coaching all employees on Chick-fil-A’s procedures and policies.The Training Director w...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Director Business Development (Dallas, TX)

    Director Business Development (Dallas, TX)

    Osmose Utilities ServicesAkron, OH, US
    Full-time
    This position is responsible for direct sales of all Osmose services Telecommunications Market and coordinating sales efforts with Product Managers when team selling is required.Manage assigned cus...Show moreLast updated: 6 hours ago
    Director of Retail

    Director of Retail

    Akron, Ohio, United StatesUSA, Ohio, Akron
    Full-time +1
    Firestone Country Club | Golf & Country Club in Akron, Ohio.Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its in...Show moreLast updated: 30+ days ago
    Director On-Location Marketing

    Director On-Location Marketing

    LeafHomeHudson, Ohio, United States, 44236
    Full-time
    We turn complex home improvement projects and endless to-dos into achievements.With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-...Show moreLast updated: 4 days ago
    • Promoted
    Regional Sales Director - Hospice

    Regional Sales Director - Hospice

    Care HospiceAkron, OH, US
    Full-time
    Are you ready to lead a dynamic team of hospice liaisons to new heights? As the Regional Sales Director at Care Hospice, you'll be at the forefront of our mission to revolutionize the industry and ...Show moreLast updated: 25 days ago