Customer Service Associate (Mail, Shipping, Receiving)

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience.

With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100.

With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors.

Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members;

paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available.

We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring :

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members.

Individuals will be considered no matter their military rank or specialty.

Job Description

Job Summary / Objective

Customer Service Associate Expectations

Daily tasks include, but are not limited to :

Process mail, deliver mail, scan in / out packages and deliver mail / packages.

Package and process Shipping

Run Postage meter.

Lookup and sort Mail.

Help resolve customer concerns / issues

Administrative services / assist in reports using excel and assisting manager with monthly reports.

Lift large bundles of mail and make mail deliveries

Handle time-sensitive material

Perform duties and special requests as assigned by the manager.

Maintain accuracy of required reports, logs, and measurements

Ensure adherence to business guidelines, safety & security procedures

Required Qualifications :

Minimum of 1-year customer service-related experience required

Ability to resolve customer concerns / issues

Ability to communicate both verbally and written with customers and company personnel

High school diploma or equivalent (GED) required

Ability to effectively work individually or in a team environment

Ability to handle multiple projects simultaneously

Strong organizational and administrative skills required

Computer proficiency in email environments, MS Word / Excel

Heavy Lifting up to 50 lbs.

Ability to adhere to companys policies and procedures

Ability to maintain a safe work environment.

Ability to lift up to 50 lbs.

Ability to assist on the dock and deliver packages.

Preferred Qualification :

Prior Mail or previous Shipping / Receiving experience.

Good people Skills

Requires limited supervision and is self-motivated.

Performs the data entry function to update automated records; verifies accuracy of work.

EEO Statement :

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender / sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with , , , or We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.