Facilities Manager

Overview

This position supports the maintenance, business operations, and physical assets of Bank facilities at an advanced level of scope and ability. Ensures department activities and methodologies create value for the Bank, as well as align with business goals and objectives. Implements policies or procedures that enforce regulatory and corporate policy compliance. Maximizes operational efficiencies, improves service delivery, and manages risks through the research and recommendation of industry best practices.

Responsibilities

Facility Support - Oversees maintenance and repairs efforts towards the functionality of Bank facilities. Dispatches and ensures timely completion of work order requests. Manages preventative maintenance activities and schedule to minimize disruption in business operations. Performs facilities inspections, provides reports, and develops effective asset management strategies. Aids execution of department projects including major works, renovations, capital improvements, relocations, mergers, acquisitions, and other special initiatives. Assists with emergency preparedness plans, standard operating procedures, and playbooks.

Facility Service - Develops relationships with clients, business partners, and vendors to facilitate excellent service delivery and achieve high customer satisfaction ratings. Monitors internal service level standards and key performance indicator metrics. Implements solutions to address any service or performance deficiencies.

Vendor Management - Manages vendors including effective work order communications, invoice management, performance & accountability monitoring, network optimization recommendations, and vendor procurement activities.

Budget Planning - Provides development and oversight of capital and expense budgets, including business case recommendations for proposed major expenditures or budget variances. Reports on budget performance and plan versus actual variations. Identifies cost savings and cost reduction opportunities.

Qualifications

Bachelor's Degree and 2 years of experience in Corporate Real Estate Facilities / Property Management OR High School Diploma or GED and 6 years of experience in Corporate Real Estate Facilities / Property Management

Additional Requirements :

Experience in Corporate Real Estate, Facility / Building Maintenance

General understanding of building systems (HVAC, electrical, plumbing)

35% travel between Raleigh portfolio sites

Experience managing budgets and contracts for repairs, maintenance, and vendors

Preferred :

Certifications IFMA and / or BOMA

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https : / / jobs.firstcitizens.com / benefits.

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Company Description :

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.