Account Services Coordinator, NYC

Account Services Coordinator

The Account Services Coordinator is responsible for supporting the coordination of specified accounts with independent apparel stores, specialty stores, and major department stores. This position supports the Wholesale Handbags and Accessories business.

The responsibilities described below are considered essential functions of the role. This position is based in our NYC office and requires working on-site five days per week.

Key Responsibilities

• Acting as a liaison between account executives and boutique wholesale customers across all U.S. regions.
• Facilitating D2C operations for Steve Madden Apparel, directly fulfilling all online U.S. customer orders in an accurate and timely manner.
• Using CRMs such as Infor M3, and Qlik Sense to strategically manage allocation and fulfillment of all monthly and immediate POs to meet and exceed wholesale clients' expectations.
• Accurately managing customer data by providing invoices, order tracking, order confirmations, and more upon request.
• Able to manage multiple projects and deadlines with support and resources as needed.
• Performing other duties and special projects as assigned.

Specific Job Skills

Required Qualifications

The expected base salary for this position ranges from $24.00 - $26.00. Ranges are based on various factors such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Steve Madden offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.