Help Desk Specialist

A company is looking for a Help Desk Specialist to support staff by resolving hardware and software issues. Key Responsibilities Troubleshoot complex technical issues and provide effective solutions Maintain the ticket queue by processing requests and documenting resolutions Coordinate the installation, repair, and upgrades of computer hardware and software Required Qualifications Associates degree in Computer Science, Information Technology, or related field, or equivalent work experience A+ certification or similar designation is a plus Knowledge of spreadsheet, word processing, and internet software Strong typing skills Professional phone presence