Administrative Support Associate

Administrative Support Associate

Be an Eagle - Where Purpose Takes Flight! Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institutionwe are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as 'The City of Medicine,' NCCU has been a cornerstone of education since 1910, fostering innovation and progress. Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement. An opportunity awaits you at NCCU, where your purpose can take flight.

Primary Function of Organizational Unit : The Office of Transfer Services is responsible for providing quality services necessary for maximizing enrollment growth and retention. It effectively communicates information to prospective transfer applicants and applications that have been offered admissions.

Primary Purpose of Position : The primary purpose of the position is to process transfer admissions applications and required documents for consideration, provide quality services necessary for maximizing enrollment growth and retention, and to utilize technology that enhances the delivery of outstanding customer services.

Required Knowledge, Skills, and Abilities : The successful candidate must possess knowledge of FERPA guidelines and North Carolina Central University and UNC System policies and procedures; knowledge of BANNER and AdmissionPros or an equivalency system; knowledge of office and record management; knowledge of preparing correspondence; knowledge of Microsoft Office Suite applications; ability to work independently with little or no supervision; to take initiative to see projects and assignments through to completion; to learn, interpret and analyze information to make necessary decisions; to exercise judgment and discretion in problem solving; to plan, prioritize and organize workflow; ability to work flexible schedules; excellent analytical and organizational skills along with written and oral communication skills; excellent editing skills; great interpersonal skills to interact effectively and diplomatically with a wide range of individuals in a high pressure environment.

Minimum Education / Experience : High School Diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Licenses or Certification required by Statute or Regulation : N / A

Equal Opportunity Employer : Consistent with the policy of the State of North Carolina, North Carolina Central University (NCCU) reaffirms that it has been, and will continue to be, the policy of this University to be an equal opportunity employer. North Carolina Central University is committed to providing educational opportunities and prohibits discrimination against students, applicants, employees, or visitors based on race, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Work Hours : Monday - Friday; 8 : 00 am to 5 : 00 pm

Position required to work during periods of adverse weather or other emergencies : No

Campus Security Authority Designated Position : No

Key Responsibilities and Related Competencies

Required Competency : Data Collection / Analysis

Duties : Use Banner System and AdmissionPros to process application documents; Monitor email accounts for transfer students applications / documents; Coordinate document maintenance security of records and file management, and by processing mail.

Required Competency : Technical Knowledge

Duties : Software and Hardware Operation : Assist with performing required testing during software implementation; Utilize new software / technology to enhance work process; Operate all required equipment at appropriate level; Identify and report system problems to supervisor.

Required Competency : Client / Customer Service

Duties : Demonstrate flexibility in work schedule; Respond to customer inquiries in timely manner; Communicate information accurately.

Required Competency : Training and Education

Duties : Professional Development : Apply knowledge or skills necessary for task completion. Keep current on new developments. Actively seek ways to improve processes.

Required Competency : Other Duties as Assigned

Duties : Other duties as assigned

Posting Detail Information

Posting Number : SPA01414P

Open Date : 04 / 21 / 2025

Close Date : 11 / 16 / 2025

Special Instructions to Applicants

Applicant Documents

Required Documents

1. Resume / CV

2. List of References

Optional Documents

1. Cover Letter

2. DD-214 (Veterans Only)

3. NGB23A or NGB22 / DD256 (National Guard Only)

Supplemental Questions

Required fields are indicated with an asterisk (

• ).

1. Explain your working knowledge of Microsoft Office Suite Applications.

2. Explain your working knowledge of handling confidential documents and situations.

North Carolina Central University 1801 Fayetteville St. Durham, NC, 27707 Mainline : 919-530-6100