Part-Time IT Support Technician

Job Description

Job Description

Part-Time IT Support Technician Job Description

Job Title : Part-Time IT Support Technician

Reports To : To be determined

FLSA Status : Non-Exempt

Pay Rate : $22.00 per hour

Schedule : 20-30 hours per week; occasional evening and weekend hours as required by project needs or

emergencies

Location : On-site at Santa Fe Animal Shelter

Position Summary :

The IT Support Technician serves as the on-site liaison and support for our contracted Managed Service

Provider (MSP), ensuring prompt and efficient handling of all IT-related issues and project support needs.

This individual contributor role is responsible for hands-on troubleshooting, preventative maintenance, and

technical support for both hardware and software systems used across the organization.

Key Responsibilities :

• Serve as the on-the-ground support resource for the Shelter's MSP.
• Follow up on internal help desk tickets submitted by SFAS staff to ensure timely resolution.
• Perform on-site workstation troubleshooting, hardware repairs, and peripheral device installations as

directed by MSP.

peripherals.

Required Qualifications :

equivalent IT support experience.

Work Schedule and Expectations :

Santa Fe Animal Shelter is an equal opportunity employer. We value diversity and are committed to creating

an inclusive environment for all employees.