Customer Service Analyst

We are seeking a Customer Service Analyst to support and enhance our Global Customer Service (CS) operations through analytics, reporting, and data-driven insights. In this role, you'll play a critical part in improving efficiency across CS Operations and digital properties (such as the Help Center and Contact Us pages). You will lead analyses to evaluate digital performance, develop creative approaches to measure business impact, and drive actionable recommendations that improve the customer experience.

This position offers the opportunity to collaborate with cross-functional teams, develop deep expertise in customer service analytics, and influence strategic decisions that shape our customer support ecosystem.

About You

• Curious : You have a natural desire to explore, question, and understand the "why" behind data trends. You're a lifelong learner who enjoys testing hypotheses and uncovering insights.
• Analytical : You're skilled at solving complex problems with data and can translate abstract challenges into measurable, actionable solutions.
• Proactive : You take initiative, drive progress with minimal direction, and aren't afraid to challenge the status quo to find innovative solutions.
• Passionate : You love data. You enjoy using analytics to uncover opportunities, optimize processes, and elevate the customer experience.

Key Responsibilities

Data Analysis & Insights

Data Visualization & Reporting

Project & Experimentation Support

Digital Analytics & Optimization

Data Integration & Tool Enablement

Basic Qualifications

Preferred Qualifications