Section Leader

Section Leader

Under the direction of the Site PSM, Government Client Leadership or designate, lead a team involved in all phases of passport processing, customer service and PRISM functions. Includes planning, directing and coordination of the daily activities of mail open, cashier, image capture, image review, data entry, bookprint, quality control, customer service functions such as searches, re-writes, re-issues, re-mails and all PRISM functions. Assure sufficient inventory of passports and other supplies are on hand to meet current and anticipated demand. This position is located in Honolulu, Hawaii.

Your future duties and responsibilities :

• The Section Leader leads and manages a team of Support Associates.
• Responsibilities include setting work priorities and ensuring a smooth transition of work between the various teams.
• The Section Leader serves as a Subject Matter Expert (SME) in critical roles and frequently liaises with onsite Government Management.
• Critical roles such as, Passport services' processing work functions (mail open, cashier, image capture, image review, data entry, book print / card print, quality control and PRISM), customer service, fraud, cashier, passport product control, and supervise at any level within the Agency / Center.
• Anticipated tasks include, but are not limited to, the following : Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, book print / card print, quality control and PRISM. Plan and follow established procedures and methods to meet changing processing requirements.
• Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting.
• Perform workload management in all Passport task areas to include, Mail Open, LB / Scanning, Image Review, Book Print, Quality Control, Mail Out, PRISM or Customer Service.
• Notify the Passport Support Manager of any problems or issues with staff adherence to procedures, any internal controls violations.
• Monitor workload and make recommendations to the Government on how to divide work among support staff.
• Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls.
• Assist with prioritizing will calls, expedites, and routine work.
• Assist in training contract personnel in their duties and tasks, helping to constantly improve.

Required qualifications to be successful in this role :

Compensation range for this role in the U.S. is $57,100.00 - $121,900.00. CGI Federal's benefits are offered to eligible professionals on their first day of employment to include : competitive compensation, comprehensive insurance options, matching contributions through the 401(k) plan and the share purchase plan, paid time off for vacation, holidays, and sick time, paid parental leave, learning opportunities and tuition assistance, wellness and well-being programs.

Desired qualifications / non-essential skills required :

Skills :

What you can expect from us :

Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and / or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you.