Help Desk Technician (Remote First)

About the Role

Overall support of Retail technology systems and related components. Responsibilities include maintenance and support of Retail technology, including POS and back-office systems.

Other responsibilities may include administrating POS database and configuration changes (price changes, promos, new products, etc.

and POS application updates / new versions. Testing and implementing new in-Retail technology will be critical for the role.

Supporting New Retail Openings from an IT perspective is a critical component of the position.

Schedule

Monday-Friday

A Day in the Life

• Support and maintain the POS system, database and configuration
• Support POS change requests (e.g. promos, price changes, product, permissions, etc.) by partnering with Marketing and Retail Operations leaders and managing expectations, communicating effectively and negotiating timelines / deliverables
• Test and implement any new, in-center software / hardware
• Support new retail openings, closures, ownership transfers, and retail remodels
• Support onshore / offshore Help Desk team
• Manage POS and Field Services vendors
• Manage effective relationships with internal and partner resources.
• Assistance with creating SOP for training purposes
• Tracking Retail Tech stats
• Manage ticketing platform

Education and Experience

• 1-2 years of retail / franchise industry experience preferred
• 2-4 years of supporting / maintaining retail / POS systems and technology
• Cloud Based POS systems experience preferred (Zenoti or other Cloud Based POS experience is a plus)
• IT project management experience a plus
• Entry level knowledge of troubleshooting techniques, familiar with system performance tools, hardware, network and software technologies
• Strong written and verbal communication skills
• Must be process driven, organized and able to multi-task
• BS in Computer or IT Certification a plus

Perks & Benefits

• Remote-First Workplace
• Diversity, Equity & Inclusion Council
• Monthly Remote Stipend
• Professional Development Stipend (up to $500 annually)
• 1 Wellness / Mental Health Paid Day Off
• 1 Volunteer Paid Day Off
• Health Benefits (Medical, Dental, Vision)
• HDHP with HSA plan (annual employer contribution to HSA)
• Employer-Paid Basic Life Insurance and AD&D
• Employer-Paid Short- and Long-term Disability
• Employer-Paid Wellness Reward Program
• Employer-Paid Mental Health Benefit
• Employer-Paid Employee Assistance Program
• Employer-Paid Out of State Medical Travel Benefit
• 401(k) Safe-Harbor Matching
• Ancillary Benefits (pet insurance, legal coverage, identity theft protection, accident, hospital, and critical illness coverages)
• Paid Time Off (increases with tenure)
• Paid Parental, Adoption, and Foster Leave
• Out of State Medical Travel Benefit
• This job is not eligible for US visa sponsorship*

European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform.

All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory / management personnel, regardless of job title or routine job duties.