Business Analyst

Job description

We are seeking a Business Analyst with experience supporting utility companies. In this role, you will collaborate with clients to identify business needs, elicit requirements, and analyze data to drive informed decision-making.

Your objective is to enhance the efficiency and effectiveness of utility operations through insightful analysis and the implementation of data-driven solutions.

Responsibilities of this position include but are not limited to :

Requirements Elicitation and Problem Analysis :

• Work closely with utility clients to understand business objectives, processes, and challenges.
• Create Product roadmaps and feature backlog.
• Elicit, document, and analyze business requirements, ensuring a comprehensive understanding of client needs.

Data Analysis and Interpretation :

• Conduct in-depth data analysis to derive actionable insights and inform strategic decision-making.
• Translate complex datasets into clear and concise findings, providing valuable recommendations for improvement.

Process Improvement :

• Identify opportunities for business process improvement within utility IT systems and applications.
• Collaborate with stakeholders to streamline workflows, enhance efficiency, and optimize resource utilization.

Technology Solution Evaluation :

• Evaluate and recommend technology solutions that align with business requirements and industry best practices.
• Collaborate with technical teams to ensure proposed solutions meet business needs.

Change Management :

• Support the development and implementation of change management strategies for process improvements and technology implementations.
• Provide guidance on overcoming resistance and fostering a positive transition within organizations.

Stakeholder Engagement :

• Collaborate with business stakeholders, technology teams, and leadership to facilitate effective communication and understanding.
• Bridge the gap between business requirements and technical implementation.

Documentation and Reporting :

• Create clear and concise documentation of business processes, requirements, and analysis findings.
• Generate reports and dashboards to communicate key performance indicators and project progress.

Required Qualifications :

Education :

Bachelor's or master's degree in business administration, Information Technology, or a related field, or equivalent job-related experience.

Knowledge, Skills & Experience :

• Proven experience as a business analyst or consultant specializing in the utility or energy distribution sector.
• Demonstrated success in gathering and analyzing business requirements.
• In-depth understanding of utility business processes, regulations, and industry-specific challenges.
• Familiarity with energy distribution systems, enterprise resource planning, customer relationship management, and smart grid technologies.
• Strong analytical and critical thinking skills, with the ability to translate business needs into practical technology solutions.
• Proficiency in data analysis tools and techniques.
• Excellent communication and presentation skills, with the ability to convey complex concepts to diverse stakeholders.
• Effective people skills to build and maintain relationships with clients, business stakeholders, and technology teams.
• Basic project management skills or experience in coordinating project activities.
• Understanding of change management principles and experience in supporting process improvements.
• Proficient in creating clear and concise documentation of business processes, requirements, and analysis findings.

Qualifications :

• Additional certifications or advanced degrees in Business Analysis, Data Analysis, or related fields a plus.
• Familiarity with data science concepts and tools to enhance analytical capabilities a plus.
• Familiarity with SAP, Oracle, or IBM ERP systems and how they are used at utilities a plus.
• Basic knowledge of technology solutions and their applications in the utility sector.
• Experience in collaborating with cross-functional teams, including business stakeholders, IT, and operations.
• Membership in relevant professional organizations or associations related to business analysis or the utility sector a plus.
• Experience in public speaking, presenting at conferences, or contributing to thought leadership in the utility sector a plus.
• Experience in managing relationships with technology vendors and evaluating third-party solutions.

This is a hybrid role and would require you to be on-site at least monthly.