Job Profile :
Join our team as a Community Relations Representative who serves as the first point of contact for all resident interactions on site.
Assists with all inquiries including move-in process, resident requests, customer follow-up, renewal process, move-out process, resident transfers, and evictions.
Job Duties :
- Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality.
- Solves simple to complex resident relations issues in a timely manner.
- Assists residents with the move-in and move-out process as needed.
- Performs resident retention calls according to guidelines currently in place.
- Ensures that all relevant information regarding resident concerns and requests are accurately recorded in OneSite.
- Provides input regarding how to continually improve and provide more efficient resident relations.
- Facilitates the resident retention process which includes renewal paperwork.
- Assists with achieving financial goals through closing on renewals and transfers, participating in leasing. goals and communicating the value of our communities.
- Process resident applications, lease documents and related paperwork as needed.
- Performs community inspections to ensure aesthetics are maintained to company expectations.
- Monitors NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputation. Follow up with unresolved resident concerns in surveys or reviews as needed.
- Completes and submits final account statements (FAS).
- Manages the eviction process from beginning to end.
- Participates in performance leasing consultant duties as needed (leasing, tours, etc.)
Variances in duties may exist by community type :
Larger Communities :
- Focus may be on specific duties and then rotated regularly.
- May be required to train new hires.
Minimum Qualifications / Other Expectations :
- High School Diploma or equivalent work experience
- One year experience in customer service environment preferred
- Excellent customer service skills and a desire to help people
- Ability to handle basic accounting fundamentals and concepts
- Excellent written and oral communication and social skills
- Schedule may require work on weekends, holidays and evenings
- Regular, consistent and timely attendance required
Compensation :
Base Pay Range : $19.95 - $29.04 / hr
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.
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Join our team as a Community Relations Representative who serves as the first point of contact for all resident interactions on site. Solves simple to complex resident relations issues in a timely manner. Provides input regarding how to continually improve and provide more efficient resident relatio...
Community Relations Representative ($19.95 - $29.04)
Join our team as a Community Relations Representative who serves as the first point of contact for all resident interactions on site. Solves simple to complex resident relations issues in a timely manner. Provides input regarding how to continually improve and provide more efficient resident relatio...
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Community Relations Representatives responsible for multiple communities will handle an increased level of complexity with individual and consolidated operations of varying locations and product types. Assists the Community Manager and Assistant Manager with on-site operations of a single community,...
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Community Relations Representatives responsible for multiple communities will handle an increased level of complexity with individual and consolidated operations of varying locations and product types. Assists the Community Manager and Assistant Manager with on-site operations of a single community,...
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