Community Relations Representative ($19.95 - $29.04)
The Irvine Company
San Jose, CA
$19,95-$29,04 an hour
Full-time
Job Profile :
Join our team as a Community Relations Representative who serves as the first point of contact for all resident interactions on site.
Assists with all inquiries including move-in process, resident requests, customer follow-up, renewal process, move-out process, resident transfers, and evictions.
Job Duties :
- Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality.
- Solves simple to complex resident relations issues in a timely manner.
- Assists residents with the move-in and move-out process as needed.
- Performs resident retention calls according to guidelines currently in place.
- Ensures that all relevant information regarding resident concerns and requests are accurately recorded in OneSite.
- Provides input regarding how to continually improve and provide more efficient resident relations.
- Facilitates the resident retention process which includes renewal paperwork.
- Assists with achieving financial goals through closing on renewals and transfers, participating in leasing. goals and communicating the value of our communities.
- Process resident applications, lease documents and related paperwork as needed.
- Performs community inspections to ensure aesthetics are maintained to company expectations.
- Monitors NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputation. Follow up with unresolved resident concerns in surveys or reviews as needed.
- Completes and submits final account statements (FAS).
- Manages the eviction process from beginning to end.
- Participates in performance leasing consultant duties as needed (leasing, tours, etc.)
Variances in duties may exist by community type :
Larger Communities :
- Focus may be on specific duties and then rotated regularly.
- May be required to train new hires.
Minimum Qualifications / Other Expectations :
- High School Diploma or equivalent work experience
- One year experience in customer service environment preferred
- Excellent customer service skills and a desire to help people
- Ability to handle basic accounting fundamentals and concepts
- Excellent written and oral communication and social skills
- Schedule may require work on weekends, holidays and evenings
- Regular, consistent and timely attendance required
Compensation :
Base Pay Range : $19.95 - $29.04 / hr
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.
30+ days ago