Outreach Specialist

Job Description

Job Description

We are seeking a motivated and dynamic Outreach Specialist to join our call center team. This role is responsible for reaching out to prospective students via phone, promoting our scholarships, soliciting donors and generating leads. This position requires excellent communication skills, persistence, and the ability to work effectively in a fast-paced environment.

Key Responsibilities :

Initiate outbound calls to potential students and or donors to promote scholarships, donations and educational opportunities.

Provide accurate information about Aquinas College and address customer inquiries.

Maintain and update customer records in the database.

Follow up on leads generated through marketing campaigns, referrals, or events.

Achieve daily, weekly, and monthly call targets.

Handle objections and rejection with professionalism and perseverance.

Maintain a positive, professional attitude and build rapport with customers.

Requirements :

High school diploma or equivalent (Bachelor’s degree is a plus).

Proven experience in telemarketing, sales, or customer service is a plus.

Strong verbal communication and interpersonal skills.

Ability to handle rejection and remain motivated.

Proficiency with CRM software or other call center tools.

Goal-oriented with the ability to meet and exceed targets.

Excellent listening skills and attention to detail.

Ability to work independently and as part of a team.

Ability to work evenings (call center is open 5-9PM M-F)