Advocate Jobs in Lakeland, FL

Patient Support Advocate — Urgently hiring in Lakeland!

Job Title: Patient Support Advocate
Pay: $17.50+
Hours: Monday–Friday (11:00 AM–7:30 PM or 11:30 AM–8:00 PM)
Start Date: 10/26/2026

This position is ideal for someone with previous call center or high-volume customer service experience who enjoys helping people and is comfortable managing multiple systems while assisting customers over the phone. Experience in healthcare or pharmacy is a plus, but we’re especially looking for candidates who are confident communicating with customers in a busy, fast-paced call center environment.

As a Patient Support Advocate, you'll support patients navigating mail-order pharmacy and assistance programs through a busy inbound call center. Your role is to guide them through eligibility, benefits verification, and medication access, ensuring they receive compassionate and accurate assistance. You’ll collaborate closely with your team to deliver impactful results and create positive patient experiences.

What You’ll Do

As a Patient Support Advocate, you will be responsible for

• Reviewing financial and program documentation to determine patient eligibility
• Calculating and applying Federal Poverty Level (FPL) guidelines for assistance programs
• Conducting benefits verification across commercial and government insurance plans
• Interpreting verification responses and determining eligibility for Medicare programs
• Explaining program requirements, eligibility, and appeal processes to patients
• Processing specialty medication orders in compliance with all regulatory guidelines
• Managing applications received through multiple channels with accuracy and attention to detail
• Obtaining and documenting necessary authorizations and attestations
• Escalating adverse events and product quality issues as needed
• Supporting medication reshipment and distribution, ensuring shipping compliance
• Maintaining accurate documentation across all systems with a focus on quality and empathy

What You’ll Bring
The ideal candidate will have

• Prior call center or high-volume customer service experience
• Strong communication skills with an emphasis on tone, empathy, and professionalism
• Ability to follow structured workflows, triage questions, and comply with rules
• Comfort navigating multiple systems efficiently during calls
• Excellent attention to detail and accurate documentation skills
• Ability to clearly explain complex information in a patient-friendly manner
• Knowledge of pharmacology or healthcare terminology is a plus

Why Join Us in Lakeland?

• Enjoy a rewarding role supporting patients in need
• Participate in comprehensive training to succeed in your role
• Gain valuable experience in healthcare and assistance programs
• Work in a supportive team environment with growth opportunities

Location & Schedule
This position is onsite in Lakeland, FL, with shift options from 11:00 AM–7:30 PM or 11:30 AM–8:00 PM. Training will be held Monday–Friday, 9:00 AM–5:30 PM, for three weeks.





Ready to Take the Next Step?


If you're ready to start a rewarding career supporting patients and making a difference, apply today or contact our recruiting team to learn more. Don’t wait— we're hiring now! #RXTEM