Banking analyst Jobs in Indianapolis, IN

About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver – creating a community for both sports fans and fashion lovers.

The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.

General Position Summary

Under general direction, performs a variety of tasks, including analyzing, documenting, testing, tracking inventory, troubleshooting and supporting of telecommunication equipment, related projects, and service provider relationships. Performs a variety of project tasks and requires good communications skills with the ability to work with users diplomatically and skillfully. Will interact with engineers, vendors, and/or leadership to restore service and/or identify and correct core problems related to Lids telecommunications.

Principle Duties and Responsibilities

• Provide support for retail stores and corporate/field employees for telecommunication related requests.
• Investigate, troubleshoot, and resolve (in real-time) issues brought to you.
• Understand the processes and procedures used to provide support in the retail environment.
• Provide prompt, thorough, and courteous solutions to the issues escalated to you.
• Document, update, and resolve issues in the ticketing system.
• Communicate technical solutions to a non-technical workforce.
• Complete and close the tickets under your assignment in a timely manner.
• Keep documentation up to date.
• Provide regular status updates to leadership when requested.
• Evening/weekend availability.
• Hybrid Schedule
• May be asked to assist with non-telecommunications work to help with projects, store opening/closure/remodel, and communication.

Job Required Knowledge & Skills

• Minimum 2 years’ experience providing Help Desk support to medium-sized companies
• Excellent communication and interpersonal skills
• Strong problem solving and communication skills
• In-depth knowledge of computer systems, networking, and mobile devices

Preferred Job Required Knowledge & Skills

• IT-related degree or a minimum of 3 years’ experience providing Help Desk support to medium-sized companies
• Retail telecommunication technology

Education

Reports To

Help Desk Manager