Business operations specialist Jobs in Houston, TX

Job Description

Role Overview : Provide first-line operational support to UAS clients and aircraft operators by managing initial service requests, coordinating follow-ups, and ensuring the timely delivery of all required services to support seamless operations and encourage repeat business.

Key Responsibilities :

• Receive and acknowledge new requests; and prepare new trip files ensuring necessary information has been received.
• Liaise with Flight Planning as required to define planned routing; verify and plot the route using in-house software.
• Prepare and transmit permit, PPR, slot requests, ground handling and fuel requests and deal with all vendors in support of your client’s operation.
• Ensure that agents and vendors selected are correct for the tasks for required and in line with company policies.
• Prepare and provide detailed handovers for the next shift, as coordinated by the SOM / QCM / SOS.
• Provide careful flight watch of every client operation. The tracking of flights on a live basis is as important as getting the planning stage correct.
• Provide regular status and progress updates to clients in relation to the confirmations and approvals of their required services.
• Provide a clear and comprehensive final flight briefing document to the client, in liaison with flight planning when applicable.
• Consistently plan and process client requests accurately and efficiently in full compliance with statutory requirements and company policies, as outlined in the SOP Manual and associated guidelines.
• Ensure flight records are clear, accurate, and complete to support correct and timely client billing.
• Coordinating with CAAs, Agents, Handlers, FBOs and associated third party vendors to follow up specific requests, ensuring attention to detail throughout the process.
• Communicate clearly, professionally, and promptly with all internal and external stakeholders involved throughout the process.
• Use company systems and references at all times, so as to capture latest information and maximize efficiency.
• Answer all inquiries from clients relating to operational feasibility requirements.
• Support clients, offer them alternatives when their requests cannot be facilitated. Exhaust all options in meeting a client’s expectations.

Skills and Qualifications :