Client coordinator • orlando fl
As a Manager of Client Support your focus will be on managing specific Client Support Team Leads and Subject Matter expert teams.You will be responsible for the success of your team's client experi... Show more
Pathstone has created an Associate Program to be an entry point to a career in Advisory at our firm.As part of this program, Associates will develop the skills and experience to work with some of t... Show more
Sunrise Landscape, an established commercial landscape organization for more than 40 years, is excited by our vision to deliver excellent customer service in the areas of landscape design, installa... Show more
Remote · Eastern Time Zone · Full-time · 9am–6pm ET.This is not a check-in-with-clients-once-a-week seat.We're not looking for someone to send a monthly report and call it account management.We're ... Show more
The Production Coordinator will be responsible for coordinating projects for the automated packaging machine facility in Orlando.This position will be responsible for keeping projects on schedule a... Show more
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Solutions Architect .Director, Solutions Architecture.Andor Health is redefining how care teams connect and collaborate through intelligent, AI-driven virtual care workflows.We empower... Show more
We are seeking a driven and organized Client Experience Manager to oversee client communications, coordinate service details, and ensure every interaction reflects a smooth, professional, and high-... Show more
Perform functions to hire, supervise, monitor and provide direction to a team of Accountants in the preparation, review and revision of accurate monthly Financial Statements for an assigned group o... Show more
Maxim Healthcare is seeking a proactive and organized Client Coordinator to serve as a vital link between clients, patients, and caregivers.This role is perfect for someone who thrives in a fast-pa... Show more
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Founded in 1920, Akerman is recognized as one of the nation's premier law firms, with more than 700 lawyers across the United States.Akerman is seeking a Client Accounts Analyst to support the Firm... Show more
We are seeking a driven and organized .This fully remote position is ideal for someone who thrives behind the scenes, enjoys managing moving parts, and takes ownership of client satisfaction f... Show more
Administrative Travel Coordinator.Fully Remote Flexible Schedule.We're seeking an organized Administrative Travel Coordinator to assist with planning support, reservation coordination, and travel d... Show more
At Burberry, we believe creativity opens spaces.Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.Thi... Show more
Consultative IT Sales Representative.Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking ... Show more
The average salary range is between $ 32,175 and $ 59,280 year , with the average salary hovering around $ 39,013 year .
The average salary range is between $ 34,125 and $ 55,000 year , with the average salary hovering around $ 40,000 year .
As a Manager of Client Support your focus will be on managing specific Client Support Team Leads and Subject Matter expert teams. You will be responsible for the success of your team's client experience which will be measured on a scorecard. You are responsible for coordinating the daily operations of your team and ensuring that customer needs are met efficiently and effectively.
Determine and align staff size and inbound/outbound associate workflow to call forecasting
Providing leadership direction, expectations, coaching and mentoring to Team Leads and Client Support Technical Leads; meeting with them on a regular cadence
Tracking and coaching team & tech leads on specified KPIs and performance goals
Work with Salesforce admin team on continued workflow/process improvements
Facilitate accountability to workflow queues and backlog case follow through to resolution (including but not limited to VIP and Escalation queues)
Handle escalated client calls to ensure client satisfaction and retention
Excellent written and verbal communication skills
Ability to mentor and motivate others
Ability to adapt to change and provide stability for team members in an ever-changing environment
Ability to work well within a team environment and collaborate with others to achieve set goals
Ability to communicate well across all levels of the organization
Travel Requirements: Domestic and/or International, up to 10%
Minimum years of work experience: 8 years
2-3 years of experience in a leadership role
4 years customer service-related experience required preferably in a call center environment
Minimum level of education or education/experience: Bachelors or equivalent work experience
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Frequent sitting in stationary position at a desk
Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
Occasional twisting of body
Occasional reaching by extending hands and arms in any direction
Occasional lifting, pulling, or pushing
