Clinical nurse specialist Jobs in Charlotte, NC

Job Description

Job Description : \n\nDepartment / Group : Care Ring ClinicReports To : Medical DirectorSupervisory Responsibility : ☒ Yes ☐ NoPosition Type : ☒ Full Time ☐ Part Time ☐ Intern ☐ ContractorExemption Status : ☒ Exempt ☐ Non-exemptSchedule : Monday - Friday 8 : 00 AM to 5 : 00 PMSalary : $85,000 to $89,500 Annually Travel Required : ☐ Yes ☒ NoLicense(s) Required : Current NC or SC RN license, Current CPR / BLS certificationCare Ring, Inc. Founded in 1955, Care Ring is a nonprofit organization dedicated to providing health services for the uninsured, underinsured or those lacking access to affordable, high-quality preventive health care. The organization annually serves more than 7,600 people in Mecklenburg County and is a leader in collaborative efforts to improve community health. Our Mission is to empower individuals with limited resources to establish and maintain good health. We envision a community that promotes, protects and improves the health and wellbeing of all people. Care Ring is a vital link in achieving this vision.Summary : The Clinic Supervisor leads the strategic and operational management of the Care Ring Clinic, ensuring efficient and high-quality delivery of medical services to patients in alignment with the organization's mission and strategic objectives. This role emphasizes operational excellence, process improvement, and administrative leadership while maintaining clinical expertise to provide backup support when needed. The Supervisor drives organizational effectiveness through workflow optimization, implementation of standard operating procedures, quality improvement initiatives, and team leadership. With upcoming expansions including Medicaid integration, the Supervisor will play a critical role in adapting clinic operations to meet evolving healthcare needs while maintaining the core mission of serving the community. This position focuses primarily on administrative functions, strategic planning, and systems optimization, with clinical responsibilities limited to backup coverage during staff absences or high-demand periods.Responsibility / Accountability Categories : Operations & Process Improvement (40%)Workflow Optimization & Process Improvement :

• Lead comprehensive workflow analysis and redesign initiatives to eliminate inefficiencies and reduce waste
• Develop, implement, and continuously update standard operating procedures (SOPs) for all clinic operations
• Map patient journeys and clinical processes to identify bottlenecks, redundancies, and opportunities for improvement
• Implement Lean healthcare methodologies and process improvement strategies to optimize patient flow
• Design and monitor key performance indicators (KPIs) including patient wait times, appointment utilization, claim denial rates, and patient satisfaction scores
• Conduct regular workflow audits and implement data-driven solutions to enhance operational efficiency
• Spearhead change management initiatives to improve clinical efficiency and patient care outcomes
• Facilitate cross-departmental collaboration to align clinical operations with organizational objectivesDaily Operations Management :
• Direct daily clinic operations including resource allocation, staffing optimization, and schedule management
• Oversee patient flow management from registration through discharge to ensure efficient care delivery
• Monitor and optimize clinic capacity, appointment scheduling systems, and provider utilization
• Coordinate equipment maintenance, supply management, and facility readiness
• Manage end-of-day reconciliation of clinic revenue and daily deposits, investigating discrepancies
• Ensure compliance with OSHA, HIPAA, and other regulatory requirements
• Coordinate incident reporting including OSHA bloodborne pathogen exposures and workplace injuries
• Oversee electronic health record (EHR) optimization and ensure staff proficiency with clinical systemsMedicaid Billing & Revenue Cycle Management :
• Oversee Medicaid billing processes and ensure compliance with program requirements
• Monitor claims submission, denial management, and revenue cycle optimization
• Maintain current knowledge of Medicaid policies, regulations, and reimbursement guidelines
• Collaborate with billing staff to resolve claim issues and improve first-pass acceptance rates
• Analyze financial performance metrics and implement strategies to optimize revenue captureAdministrative Leadership & Quality Management (35%)Strategic Planning & Quality Improvement :
• Partner with senior leadership to implement continuous quality improvement initiatives
• Develop and execute strategic plans to achieve operational, financial, and clinical targets
• Lead implementation of new programs, services, and technology platforms
• Design and manage quality assurance programs to ensure compliance with healthcare standards
• Conduct regular audits of patient records, clinical documentation, and operational processes
• Implement evidence-based best practices and clinical guidelines
• Coordinate accreditation preparation and maintain regulatory compliance
• Analyze quality metrics and develop action plans to address identified gapsDocumentation & Compliance :
• Maintain accurate documentation systems for patient records, clinical activities, and administrative processes
• Ensure compliance with documentation requirements for Medicaid, insurance, and regulatory bodies
• Monitor operations for patient confidentiality and adherence to HIPAA privacy practices
• Oversee completion of all required clinic documentation logs and reporting requirements
• Coordinate with pertinent contacts on required staff trainings and regulatory updatesTechnology & Systems Management :
• Optimize EHR workflows through custom templates, order sets, and automated processes
• Implement and manage digital tools for patient engagement including online scheduling and patient portal
• Lead technology adoption initiatives and ensure staff proficiency with clinical systems
• Evaluate and recommend new technologies to improve operational efficiency
• Monitor system performance and coordinate with IT support for technical issuesProject Management :
• Lead new initiative roll-outs and project implementations from planning through evaluation
• Coordinate organizational change management efforts with clear communication and training plans
• Manage multiple concurrent projects with defined timelines, milestones, and success metrics
• Engage stakeholders and ensure alignment across departments during major transitionsTeam Leadership & Staff Development (20%)Supervision & Performance Management :
• Provide direct supervision to clinical and administrative staff including RN, RMA, MAs, MedServes, and front office personnel
• Conduct regular performance evaluations and provide constructive feedback to enhance staff capabilities
• Implement performance management systems to evaluate and develop staff competencies
• Address performance issues promptly and implement corrective action plans when necessary
• Make recommendations for pay increases, promotions, and disciplinary actions
• Foster a culture of accountability, excellence, and continuous improvementTraining & Professional Development :
• Design and coordinate comprehensive onboarding programs for new staff
• Facilitate ongoing education and training on clinical protocols, technology, and best practices
• Oversee MedServe Fellow selection, training, and supervision throughout their service period
• Provide mentorship and professional development opportunities for all team members
• Ensure staff maintain required certifications, licenses, and competencies
• Create cross-training opportunities to build team versatility and operational resilienceWorkforce Planning & Scheduling :
• Manage workforce planning including daily scheduling, time-off requests, and coverage coordination
• Ensure adequate staffing levels across all shifts and service areas
• Optimize staff allocation based on patient volume, acuity, and operational demands
• Monitor and approve timekeeping records for accuracy and compliance
• Develop contingency plans for staff absences and unexpected volume increasesTeam Communication & Culture :
• Lead regular team meetings including daily huddles, staff meetings, and case conferences
• Facilitate effective communication across all organizational levels
• Create and maintain a collaborative work environment that promotes engagement and satisfaction
• Recognize and celebrate team and individual achievements
• Address workplace conflicts and foster positive team dynamicsClinical Support & Backup Coverage (5%)Clinical Backup Support (as needed during RN absence or high-volume periods) :
• Provide clinical triage support for patient phone calls and walk-ins when RN is unavailable
• Utilize established triage protocols and guidelines to assess patient needs based on signs and symptoms
• Demonstrate adequate knowledge of anatomy, physiology, and disease processes relevant to clinic population
• Perform clinical procedures including venipuncture, medication and immunization administration, and TB testing as needed
• Document all clinical encounters accurately in the electronic health record
• Recognize and respond appropriately to medical emergencies
• Assist providers with in-office procedures when clinical support is neededClinical Oversight :
• Assist with development and revision of clinical policies, procedures, and standing orders
• Ensure clinical staff adhere to evidence-based protocols and best practices
• Monitor clinical quality indicators and intervene when standards are not met
• Serve as a clinical resource for complex patient care questions requiring advanced nursing judgmentQualifications and Education RequirementsRequired :
• Current, unencumbered Registered Nurse license in North Carolina or South Carolina
• Current CPR / BLS certification
• Minimum 3-5 years of clinical nursing experience, preferably in ambulatory care or primary care settings
• Minimum 2-3 years of healthcare leadership or supervisory experience
• Demonstrated success in operational management, process improvement, and workflow optimization
• Strong understanding of healthcare regulations, quality standards, and compliance requirements
• Experience with electronic health record systems and practice management software
• Proven ability to lead change management initiatives and drive organizational improvement
• Excellent analytical, problem-solving, and critical thinking skills
• Strong project management capabilities with ability to manage multiple priorities simultaneously
• Advanced communication and interpersonal skills for leading diverse teams
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and data analysis tools
• Valid driver's license and reliable transportationPreferred :
• Bachelor of Science in Nursing (BSN) or Bachelor's degree in Healthcare Administration
• Master's degree in Healthcare Administration, Nursing Administration, or related field
• Certification in healthcare quality (CPHQ), Lean Six Sigma, or project management (PMP)
• Experience in community health, federally qualified health centers (FQHC), or safety-net clinics
• Knowledge of Medicaid policies, procedures, and billing requirements
• Experience with value-based care models and population health management
• Background in women's health, pediatrics, and postpartum care coordination
• Bilingual proficiency in Spanish and English
• Experience with process improvement methodologies (Lean, Six Sigma, Kaizen)
• Familiarity with accreditation standards (HRSA, NCQA, Joint Commission)Preferred SkillsLeadership & Management :
• Strategic thinking and ability to align operations with organizational goals
• Change management expertise with proven ability to lead teams through transitions
• Conflict resolution and ability to address performance issues constructively
• Cultural competency and ability to lead diverse teams effectively
• Coaching and mentoring capabilities to develop high-performing staffOperational Excellence :
• Process mapping and workflow analysis expertise
• Data-driven decision making with proficiency in analyzing operational metrics
• Budget management and resource allocation experience
• Vendor management and contract negotiation skills
• Risk management and ability to anticipate and mitigate operational challengesTechnical & Analytical :
• Advanced proficiency with EHR optimization and workflow customization
• Experience with quality improvement software and reporting tools
• Ability to interpret financial reports and identify revenue optimization opportunities
• Strong documentation skills for policies, procedures, and training materials
• Experience with telehealth platforms and digital health technologiesCommunication & Collaboration :
• Excellent written and verbal communication for all organizational levels
• Ability to translate complex operational concepts for diverse audiences
• Stakeholder engagement and relationship building with internal and external partners
• Presentation skills for training, reporting, and organizational communication
• Active listening and ability to incorporate team feedback into operational decisionsPhysical Requirements
• Ability to work in an office environment for extended periods
• Occasional standing, walking, and physical activity related to clinical backup duties
• Manual dexterity for computer work, documentation, and clinical procedures
• Visual and auditory acuity for assessments and communication
• Ability to respond to urgent situations and provide clinical support when neededBenefits : Major Medical, Dental, Vision, Employer Paid Benefits to include Basic Life and AD&D, Short-term & Long-term Disability, Accident and Critical Illness Plans, Hospital Indemnity, Paid Holidays, and up to 20 vacation days your first year Powered by JazzHR HuEy3ZlAMk