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ToothioTempe, AZ, United States- Full-time
Job Title : Operations Manager
Company : Toothio
Location : Tempe, AZ (Preferred)
About Toothio
Toothio is a cutting-edge labor marketplace start-up that is transforming the way dental practices hire and dental professionals find work by providing on-demand, skilled, and dependable dental staff. Simply put, we connect dental hygienists and assistants with dental practices who need support. Our mission is to create a seamless, efficient experience for both dental practices and professionals alike. Toothio is backed by Craft Ventures, among other strategic investors.
About the Role :
As an Operations Manager at Toothio, you will directly manage marketplace operations, ensuring smooth shift allocations and successful onboarding of dental professionals. Your responsibilities will involve hands-on shift management, efficient onboarding processes, prompt user support, and addressing market-specific challenges. You will also work closely with the central operations team, identifying inefficiencies and suggesting improvements.
Responsibilities
- Shift Management : Oversee and streamline shift management processes to ensure successful shift completions and optimal user satisfaction.
- Professional Onboarding : Host virtual orientations to bring dental professionals onto our platform seamlessly.
- User Support : Be the front line of support, handling inquiries, resolving issues, and offering guidance via text, email, and phone to both dental professionals and practices.
- Market Oversight : Spearhead operations in designated markets, working in tandem with our central operations team.
- Operational Excellence : Identify and implement projects aimed at enhancing operational efficiency and elevating user satisfaction.
Requirements
Other Important Details
Employment Type : Full-time, working hours of 8am-5pm or 9am-6pm
Location : Greater PHX metro area
By taking this role, you will be reporting directly to the Director of Operations and support the day-to-day operations. The team will provide you with information on how our platform works, how to be successful in your role, ongoing training, and ways to grow your career.