Computer assembler • el paso tx
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The average salary range is between $ 27,300 and $ 41,600 year , with the average salary hovering around $ 33,150 year .
Job Description
This is a remote position.
The Remote Helpdesk Technician provides technical support to employees and authorized users by diagnosing and resolving hardware, software, connectivity, account-access, and other common IT issues remotely. The technician serves as a first point of contact for technical support requests and ensures issues are documented, communicated, and resolved efficiently.
401K Matching Accounts
PTO
Health and Dental Benefits
Education Assistance
Requirements
High school diploma or equivalent required. Previous helpdesk, technical support, IT support, or customer-service experience preferred. Basic understanding of computer hardware, software, operating systems, and networking. Strong troubleshooting and problem-solving abilities. Excellent written and verbal communication skills. Ability to explain technical concepts clearly to non-technical users. Strong customer-service and interpersonal skills. Good organizational and time-management abilities. Ability to prioritize multiple support requests effectively. Comfortable working independently in a remote environment. Familiarity with Windows and common productivity applications. Experience with Microsoft 365 or Google Workspace preferred. Familiarity with remote-support and ticketing systems. Ability to document technical issues and resolutions accurately. Strong attention to detail. Ability to maintain confidentiality and follow information-security procedures. Reliable internet connection and suitable computer equipment for remote work.
