Contact center manager Jobs in Huntington Beach, CA

Offering : 75-80K annually This employee is responsible for the operation of a center with sales and supervision of the center employees.

Job Responsibilities :

• Interview, hire, train, and supervise quality candidates
• Make sales calls on existing and potential customers on a regular basis Requires having complete product / service knowledge
• Must be able to communicate effectively with DONs, administrators, clinicians, executive leadership, and others responsible for vendor relationships
• Implement safety programs including maintaining records in compliance with all federal, state, and local regulations that apply to OSHA, DOT, and FDA as outlined in the Safety & Regulatory Manual including the enforcement of employees to wear Personal Protective Equipment at the appropriate times and the enforcement of the Vehicle Safety Disciplinary Policy
• Controls inventory and purchasing of equipment and supplies through the central purchasing function
• Grow the customer base through excellence in customer service
• Responsible for the profitability of the center and for implementing and directing cost controls
• Ensure the accuracy of public information materials
• Maintain a fleet of leased vehicles establish a routine preventive maintenance program and follow up of major maintenanceRecord keeping and inspections of vehicles is a critical part of the responsibility
• May be required to perform equipment setups in the nursing facility
• May be required to perform on-call responsibilities on a rotational basis with other employees in the center Includes responding to call outs at night and weekends to provide the service normally done by a service representative
• Human relations skills critical position requires dealing extensively with regulatory personnel, referral sources, and corporate personnel
• Computer literacy is a must

Education and Experience :

Physical Demands :

The employee may frequently lift and / or move up to 10 pounds and may occasionally lift and / or move up to 100 pounds.