Customer service coordinator • kansas city mo
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The average salary range is between $ 32,175 and $ 47,589 year , with the average salary hovering around $ 37,050 year .
Job description:
Metro Ford is interviewing for a Mobile Service Coordinator.
This role coordinates and manages all Mobile Service activities within the dealership.
Skills/Knowledge – Knowledge of Business Development, Service Advisor functions, knowledge of dealership operations, customer focused, business acumen, people leader
Qualities– Trustworthy, personable, good communicator, confident, decisive, organized, skilled in conflict management, dependable, adaptable, thorough
Responsibilities
- RO creation
- Ensure correct parts
- RO closeout - Process payment
- Coordinate with Parts Department to ensure parts availability for repair
- Coordinate with Parts Department to add additional sales opportunity parts
- Ensure Mobile Service Unit is loaded with needed parts for repairs
- Ensure unused parts are accounted for and added back to inventory
- Take incoming Mobile Service requests
- Determine scheduled day and time, maximizing route optimization
- Utilize Route Optimization to set Mobile Service appointments
- Dispatch appropriate Mobile Service Unit and Technician for requested repair - Determine if repair request is within Mobile Service scope
- Confirm customer appointment - Communicate day of Mobile Service status
Customer Follow-Up - Ensure customer satisfaction
- Partner with Fleet staff to solicit Fleet business
- Partner with dealership Marketing Department to promote Mobile Service
-Requirements
Work Location: In person
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