Customer service coordinator Jobs in Seattle, WA

Service Coordinator Opportunity with McKinstry

Build the future, spark innovation and align your career with purpose. McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet.

Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We're making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:

• renewables and energy services
• engineering and design
• construction and facility services

To get where we're going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?

The Opportunity with McKinstry

We are adding a Service Coordinator to our growing service division in the NW. This role will manage the coordination, communication, and prioritization of technician resources across all scheduled and reactive work within budget. Additionally, some responsibilities you will have include:

• Receiving of client requests and management of client expectations and communication across maintenance and service calls,
• Prioritize and schedule maintenance, service, and project work within given time periods.
• Schedules and manages group of technicians across all work, including communication of work details, assurance of tools/material requirements, and project expectations.
• Management and communication of work status, assuring achievement of client commitment and work success for McKinstry.
• Communication with our clients and representation of McKinstry across all work managed and dispatched.
• Effectively manage jobs and budgets across all horizontal offerings: Maintenance, Service, and Projects.
• Communicating closely with management in regards to callbacks, technician problems, unsatisfied customers, etc..
• Assures the efficient and complete closeout of all work managed.

What You Need to Succeed at McKinstry

• Previous experience in mechanical service industry is preferred.
• Three (3) years of dispatch/scheduling experience working with customers required.
• High school diploma or equivalent work experience required.
• Intermediate knowledge of Microsoft Office Suite - Word, Excel, PowerPoint, Outlook and Visio required; working knowledge of SharePoint preferred.
• Knowledge of how to properly review proposals, bids, contracts and manpower reports preferred.

PeopleFirst Benefits

When it comes to the basics, we have you covered:

• Competitive pay
• 401(k) with employer match and profit-sharing plan
• Paid time off and holidays
• Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums

People come first at McKinstry, and we go beyond the basic benefits with:

• Family formation benefits, including adoption and IVF assistance
• Up to 16 weeks paid parental leave
• Transgender inclusive benefits
• Commuter benefits
• Pet insurance
• "Building Good" paid community service time
• Learning and advancement opportunities via McKinstry University
• McKinstry Moves onsite gyms or reimbursement for remote workers

See benefit plan documents for complete details.

If you're driven by our vision to build a thriving planet together, McKinstry is the place to build your career.

The pay range for this position is $24.36 - $39.28 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This is a non-exempt role and will be paid hourly. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Base pay information is based on market location.

The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

McKinstry is a drug-free workplace. Employment is contingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks.

Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role.